Do you know how to deliver an exceptional customer experience? Whether you’ve worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Renewals and Retention Advisor to our existing members.
A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
The Complaints Handler will offer the customer a resolution to their complaint via written, e-mail and telephony channels whilst providing excellent service at all times following inception of the policy, resulting in clients wishing to renew with us and thus increase profitability.
The ideal candidate must be focused on delivering an excellent level of customer service providing a complete investigation and endeavour to agree a suitable resolution.
We offer hybrid working – 2 days in the office and 3 days working from home.