If you are someone who enjoys having a varied workload, then this role might be for you… we are looking for someone to join our customer hub department as a New Supplies Technical Assistant on a part time 31.5 hours per week permanent contract.
What will you be doing?
The key purpose of this role is to carry out all tasks and processes involved in the connection of all new properties to the supply network and to ensure when complete, accurate details are provided to the relevant billing company within the required SLA.
Day to day you’ll be…
- Processing new application forms
- Calculating and sending out quotations to customers
- Invoicing
- processing payments
- scheduling appointments on our Network Site Agents
- handling customer enquiries- over the phone or via email
- raising work orders to planning
- maintaining the customer address database
- passing new property information to the relevant billing company.
- In addition to these responsibilities, you may be asked to support other customer facing teams on an adhoc basis
What we’re looking for...
- Experience in a busy office/customer service environment
- Strong organisational skills
- High level of attention to detail
- Strong relationship building and interpersonal skills are essential
- Strong communication skills both written and verbal
Ideally, you’ll also have…
- Experience of operating within a heavily regulated industry, balancing the needs of different stakeholders with the delivery of good business performance
- Ability to manage changing priorities and react quickly to identified needs
What’s in it for you?
As well as a great opportunity to develop, make your mark in a local company, the role also offers:
- 5% annual bonus
- 23 days holiday, plus bank holidays
- Entry into the company pension scheme
- Flexible, supportive friendly working environment
- Access to flexible benefits and discounts
- Opportunity for some home working
- Onsite parking, when you’re in the office
