Field Service Engineer

HoursFull time - 37.5 hours per week (Post holder will also engage in the weekend emergency "On Call" rota along with all other FSE's)

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Job overview

The Bristol Centre for Enablement is seeking a friendly, enthusiastic and personable Field Service Engineer to work within our Wheelchair & Special Seating Service.

You will work autonomously to offer a specialist repair service for wheelchair users. Strong problem solving and fault-finding skills will facilitate timely repairs to be undertaken, enabling patients to maintain an optimum level of independence. Good communication skills will be required as you will have daily contact with a wide variety of patients, both adults and juniors, with individual needs and challenges in a range of settings such as home addresses, schools and care facilities.

A varied daily workload will require a range of repair skills so a broad engineering background would be advantageous. The successful candidate must be able to maintain accurate, detailed call notes and see jobs through to completion.

The post would suit candidates with a background in vehicle repair and maintenance, machine servicing, and other machine repair services.

Candidates must:

• Hold a full, clean UK driving license
• Be able to undertake a degree of physical work/manual handling tasks including lifting, bending and kneeling
• Engineering qualifications would be an advantage however training will be provided and your experience can be further enhanced through our apprenticeship programme

Main duties of the job

• To undertake repairs and refurbishments to mechanical and electrical medical equipment such as wheelchairs, their components and batteries, carrying out diagnostic testing of faulty and damaged equipment in a variety of community settings (e.g. Home Addresses, Schools, Care homes etc.)
• Participating in the On Call rota across the region
• Timely completion of all paperwork
• Carry out refurbishment at the in-house workshop
• Liaison with the wheelchair assessment team to establish patient requirements
• Daily care of service vehicle supplied

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

The base for this post is at one of our offsite locations at the Independent Living Centre at Cheltenham, serving Gloucestershire and surrounding areas as part of the Bristol Centre for Enablement (BCE) family. BCE is a regional enablement centre in Patchway who provide a range of specialist disability equipment for patients across the South West. 

Detailed job description and main responsibilities

• Planned maintenance, replacement and / or repair of mobility equipment.
• Adherence to NBT quality standards of care.
• Participation in emergency on call rota.
• Safe driving, care and stocking of service vehicle.
• Ensure safe completion of work at schools, home address etc.
• Repair and refurbishment of electrical motors and equipment.
• Wheel refurbishment and replacement of tyres for power chairs.
• Testing of batteries.
• Diagnostic testing of faulty controller modules.
• Timely completion of job sheets, referral forms, planned maintenance and on call paperwork, logging all time taken and parts used.
• Delivery and fitting of accessories and modifications to wheelchairs as required.
• Care and responsibility for your service vehicle; both when at work and where parked after hours at home.
• Ensuring vehicle is in sound condition and daily pre-operation checks are done
• Ensuring vehicle is in a clean condition and driven courteously.

Person specification

Education and Skills

Essential criteria

• City & Guilds qualified engineer or similar qualification.
• Willingness to undertake further training and development
• Reliable and Punctual
• Organisational skills including meticulous attention to detail and paperwork, managing and prioritising own workload and working to tight deadlines

Desirable criteria

• Experience working with persons with disabilities
• An understanding of confidentiality