Communications Assistant

Job Types: Full-time (4 on 4 off rota), Permanent, Part-time, Bank

Salary (Based on 42 hours), 4 on 4 off rota: £27,081.60

We are now recruiting for the post of Call Handler, who will provide daily support to the Assistant Dispatcher and Senior Dispatcher within our busy Control room. – Please note, this is not an Emergency Call taker position.

You will be the first point of contact for Bristol Ambulance, being able to effectively and professionally manage a high level of inbound calls, conference calls and queries.

The ideal candidate, with support from the Senior and Assistant Dispatcher, will be able to work in partnership with other NHS professionals and stakeholders who have an interest in the company and provide assistance with respect and courtesy, all whilst upholding the Bristol Ambulance company image and values.

You will be able to provide a thorough understanding of the differing needs of different users, whether this be co-ordinating a conference call or taking a patient booking.

A good general knowledge of IT systems (although specific training will be completed), excellent telephone manner and being able to demonstrate your ability to work in a high-pressured environment, whilst remaining professional and appropriate, is crucial to this role. You must be highly flexible and willing to assist your team as and when the need arises.

Hours:

4 on 4 off rota

Rotation between 0730-1930 shifts and 1200-0000 shifts

What we offer:

• 4 on 4 off rota
• Overtime available at time and a half
• Generous annual leave entitlement, get your leave approved!
• Opportunity for progression
• Access to training via our Pre-Hospital Care Academy
• Opportunity to work on a number of specialist projects including events and cohorting shifts.
• Full uniform
• Free parking
• Staff discount
• Discount via company opted pension
• BUPA Employee Assistance Programme.
• Staff benevolent fund (Deano Scheme)