An opportunity has arisen to join our Claims Advocacy Team as a Senior Claims Advocate where you will be responsible for delivering a comprehensive claims service to Marsh’s clients with a focus on technical expertise and complex, contentious, large claims.
You will be part of the UK Claims Advocacy Team. The team is part of Marsh Claims Solutions. The Advocacy team business deals predominantly with Property Damage / Business Interruption / Loss of rent, Casualty and Liability claim. The team provides claims advocacy services on behalf of clients where assistance is required on more complex aspects of claims.
Please note: As this is a UK wide role there is the option of being based in one of the following Marsh offices: Glasgow, Edinburgh, Bristol, Manchester, Birmingham or London.
What can you expect?
- Use your technical claims ability to stand you at the forefront of our client service proposition.
- Valuable contributor to winning and retaining clients through service delivery and results.
- Utilise your existing skills and knowledge across varied and challenging cases.
- Demonstrate technical ability, market knowledge and the personality to build relationships with new and existing clients.
- Join a team of experienced market professionals with an unparalleled scope of capability which gives us a competitive edge that we want you to add to.
- We focus on developing our talent, whether that is through technical courses or training for leadership positions. We have a strong “grow-our-own” policy.
What is in it for you?
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
We will count on you to
- Work closely with clients, predominantly UK but can be overseas offices and other colleagues in providing strategic, technical and tactical claims advice.
- Guide Marsh clients through complex insurance claims under different classes of insurance policies.
- Advocate on behalf of Marsh clients with insurers.
- Contribute to thought leadership on issues affecting the various Insurance sectors.
- Provide regular training for placing and claims colleagues.
- Provide support to the wider Marsh service teams through the feedback of claims intelligence to product development colleagues.
- Support the business in winning and retaining clients.
- Manage client relationships from a claims perspective.
- Work with broking, claims and advisory leadership to define the remuneration model for complex claims services.
What you need to have
- Significant claims experience gained within the PD/BI, liability insurance market from Brokers, Insurers or Adjusting background.
- Proven experience of resolving complex, high value, contentious insurance claims.
- Significant proven claims management experience.
- Excellent negotiation, communication and relationship management skills.
What makes you stand out:
- Experience of presenting to clients and colleagues.
- Ability to identify revenue opportunities and secure engagements.
