Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.
We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone.
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
Brief Description
To support a senior executive or a complex team, and provide an efficient and effective general administrative and secretarial support service. Provide technical input interface with maintaining relevant records.
About the role (External)
Key Accountabilities:
- Undertake general office administration duties including control of all mail, co-ordinating diaries, processing and maintaining personnel records including vulnerable assets such as mobile telephones; make necessary returns. Arrange travel, hotels and vehicles, and order and control Personal Protective Equipment (PPE) for the team.
- Organise meetings and the production, collation and dissemination of documentation for and resulting from them. Take minutes when required and follow up actions from the meeting.
- Provide a consistent telephone presence on behalf of the team delivering excellent customer service levels. Provide communications to the team, including sending messages as required.
- Maintain an efficient filing system paying particular attention to records of standing meetings, statutory records and authorisations.
- Utilise financial and procurement systems and act as Local Purchasing Agent (where directed) by ordering stationery and other office consumables as required.
- Report team problems e.g. IT and office facilities and monitor response.
- Undertake administrative tasks as directed including technical literature searches for the team.
- Undertake the role in a way that is consistent with, and reinforces, Network Rail's values.
Job Skills, Experience and Qualifications:
Essential
- Ability to multi task
- Experience in appropriate IT packages
- Good time manager
- Strong organisation skills
- Good communication skills (verbal and written) including excellent telephone manner
- Experience of working with a team.
Desirable
- Sound railway background and knowledge of railway geography
- Recognised qualification in keyboard associated skills and office management techniques
- Knowledge and experience of records management.
