New Business Customer Specialist

About The Role

Are you skilled at delivering outstanding customer sales experiences? Do you have experience in a sales or contact centre environment? Join our New Business team and become our next Customer Expert!

As a New Business Customer Advisor operating in our call centre, you'll be taking calls from potential new members who are looking to join RAC for their breakdown cover (No Cold Calling!). You’ll be an expert on the features and benefits of RAC Breakdown Cover, and use your sales through service skills to quickly and effectively get them onboard. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team!

Base salary of £25,585 per annum for a 35-hour working week, with an OTE of up to £32,000!

Start Date: Monday 3rd June 2024

This is a full-time, permanent position with a work schedule covering all days of the week, including alternative weekends. Your shifts from Monday to Friday will be between the hours of 08:00 – 19:00, and on Saturday and Sunday, you’ll work from 09:00 – 17:00.

Benefits and rewards:

At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, you’ll have all these extra benefits:

• Eligibility to join our bonus scheme
• Holidays - 23 & bank holidays rising to 25 with service & bank holidays
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household
• Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options
• FREE RAC Ultimate Complete Breakdown Service from Day One
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more
• FREE onsite parking

When you join us you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus! 

What you’ll be doing:

• Delivering Exceptional Service to potential members, ensuring we have the customer at the heart of everything we do
• Operate in a fast-paced environment, where we deliver exceptional customer focused solutions
• Effectively engage with potential members on a number of different campaigns
• Promoting our products and services
• Providing great Customer Service to our customers through keeping accurate records up to date and providing the customer service responsibilities
• Recording member data and requests in an accurate manner using RAC systems

To be the best, we want the best! We’re looking for Customer Advisors who:

• Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service
• Enjoy talking to customers
• Are empathetic and able to build rapport with our members, in an outgoing, confident, engaging manner
• Are self-motivated and passionate about finding the right outcomes for customers
• Have a desire to deliver a first-class customer experience to over 2 million customers
• Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs

You will benefit from a comprehensive induction, and you’ll also have access to the latest technology, along with ongoing support from our team to further develop your career as a Customer Expert!

Together we are all #OrangeHeroes! Be a part of our journey! 

We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.