Senior Support Worker

Second Step is a leading Mental Health charity in the Southwest offering housing, support and hope to thousands of people with mental health and support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.

We believe that with the right support, everyone can take control and make their future their own.          

Our Supported Housing Support service provides low to medium housing related, floating support to people living in our dispersed, semi-independent accommodation, who may experience a range of complex needs including homelessness, drug and alcohol misuse, offending and mental health issues. Our aim is to support and enable people to overcome barriers, achieve their potential and secure appropriate move-on accommodation, with/without support.

Senior Support Workers assist the Team Manager, ensuring the provision of user-led, trauma informed, high quality, effective and comprehensive support to clients. Duties include:

• Providing day to day leadership and support to your direct reports
• Maintaining an oversight of support and safety and inclusion planning and delivery
• Managing the safety of staff, clients and others within your remit and across the wider team
• Managing effective referral/nomination/move-on/void processes
• Managing and escalating day to day and serious incidents
• Ensuring regular supervisions and effective case management
• Promoting effective team working and communication within and across supported housing and housing management teams
• Contributing to service development workstreams and improvements, particularly around embedding a psychological, adversity and trauma informed approach
• Ccarrying out regular quality assurance checks and monitoring performance
• Attending and facilitating meetings
• Reporting on KPIs and supporting the Team Manager with end month/other reports, providing updates as required.

Ideally, you will have a minimum of two years’ experience of working with people with complex needs in supported housing and/or community support fields. Experience and understanding of working with people with multiple/complex needs, homelessness, mental health or drug/alcohol dependency is essential. Previous line management or supervisory experience is an advantage but not essential.