Are you passionate about helping others and making a difference? Do you want a job changing people’s lives? Then join our team to embark on an exciting career journey as our Application Experience Specialist in Bristol on a full-time, permanent basis (37 hours per week). Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email, and live chat. Ultimately, you will ensure that you deliver an excellent end-to-end service to your customers, the Motability Scheme users.
This is a varied role where you will have the chance to work together with other areas of your team and the wider business.
The shifts will be based on a 4 week rotation
(08.00am-16.00pm; 09.00 am-17.00pm; 09.30am-17.30pm; 11.00am-19.00pm).
As well as Monday - Friday, there will be 1 week in 4 where you will work a Saturday 9 am-5 pm.
Once training is complete, we do offer Hybrid working. We will even support you with the cost of setting up your home office.
When you are office we offer, free parking, free barista Coffee from our onsite Café, subsidised meals in the staff restaurant and free fruit and healthy snacks daily.
About You
- An achiever: You’ll love what you do, owning your calls through to resolution. Most importantly, you’ll bring your motivation, passion and your whole self into work every day. Our working environment is unique because we believe in empowering people to make their own decisions. You’ll also be able to focus on your own development, regularly investing time for self-improvement to continuously improve and grow your skills. There could be an opportunity to progress within the company just around the corner!
- A communicator: You’ll be a wonderful listener for customers, look to meet their needs by problem-solving, and take a customer-focused attitude where you naturally put their experience at the centre of your thought processes. You’ll also be clear when communicating with a range of customers, dealers and internal stakeholders, whether verbal or written.
- We focus on these core behaviours but we would like you to have experience in Customer Service, meeting KPIs and call quality targets. You will also be PC literate within a Windows environment.
The Process:
- Stage 1 - Online Application
- Stage 2 - Online Task-Based Assessment: You will be completing some exciting and intuitive online tasks to help get to know you better (30-45 min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward.
- Stage 3 - Phone Call From Us: A telephone role play with one of our Recruitment Team.
- Stage 4 - Assessment Centre: Come along to our Bristol office to complete a Roleplay, system exercise and interview.
- Stage 5 - Hiring offer
As a Motability Operations team member, you can expect:
- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office
