Senior RTT Validator & Trainer

Hours: Full time - 37.5 hours per week (Monday-Friday)

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Job overview

The post holder will work at Bristol Eye Hospital and will be responsible for supervising a team of validators to carry out RTT validation and data quality checks on over 7000 RTT pathways. This will include the need to process patient pathway activity against the patient access policy and the supporting standard operating system guidance. The Senior RTT Validator and Trainer will be an expert in RTT national guidance and will support the more junior validators in the team and provide training to other departments across the hospital site. In doing so you will be expected to provide high quality checks on patients’ pathways using the electronic patient tracking lists and audit against the Referral to Treatment (RTT) national standards to support the delivery of the Trust achieving the RTT Performance standards. 

Main duties of the job

• The post holder is responsible for ensuring that relevant validation and staff training on RTT is provided to ensure that the wider staffs within the Bristol Eye hospital site are recording correct information to support the performance delivery month-on-month.
• post-holder is expected to deliver training sessions at desk in smaller groups and 1:1 sessions to support staff in the RTT national rules. 
• The post-holder will require a high level of confidence and an expert knowledge in RTT in order to deliver against this requirement. 
• The post-holder will support the validators managing the on holds, inactive referrals and monitoring the risk of overdue partial bookings. 
• Day to day supervision of the validators will be required to ensure that validation of RTT patients on our patient tracking lists is carried out and that month-end performance is achieved. Where validation errors are noted, these should be escalated to the Performance & Operations Manager immediately for further action to be taken. 
• The post holder will be expected to provide and receive complex information relating to patients and their treatment pathway, this information can contain sensitive information relating to the patients diagnosis and treatment plan. This information will contain queries regarding potential clock stops, suspensions and pathways which have an on hold status.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Person specification

Knowledge and Experience

Essential criteria

• Previous administration and clerical experience
• Experience of using a Patient Administration System (preferably Careflow)
• Experience of being involved in changes to policy or standard operating procedures

Desirable criteria

• Experience of providing training courses to colleagues / others both on a 1:1 basis and in classroom
• Extracting performance reports or RTT related information including experience of outpatient and elective waiting list management

Skills and Abilities

Essential criteria

• Effective and polite manner when dealing with people, both face to face and on the phone
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Ability to work effectively in a busy team, prioritise workload for yourself and others ensuring efficient workload completion whilst multi-tasking between different software packages
• Ability to work independently whilst managing others in a team environment
• Ability to deal appropriately with sensitive and confidential information
• Ability to work effectively with staff at all levels within the Trust, ensuring that you are acting appropriately as the “manager” to junior colleagues
• Good IT skills including Microsoft packages
• Methodical and reliable, with attention to detail and accuracy

Desirable criteria

• Working knowledge of outpatient policies and procedures (access policy, SOPs and RTT standards)

Qualifications and Training

Essential criteria

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 4 NVQ or equivalent experience

Aptitudes

Essential criteria

• Proactive
• Enthusiastic
• Hardworking
• Confident
• Good Communication Skills
• Patience
• Respectful

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.