Administrator

We have an exciting opportunity to join us here in our Cribbs Causeway office as Quality Assurance Administrator. You will be supporting within our Operations function, monitoring activities across all methods of customer interaction to ensure compliance with regulatory rules, industry and business standards.

If you’re looking for a fresh challenge, new career or your first career we will provide you with full training and support on joining our team. If you like to be organised and have great communication skills, then we welcome your application.

Key Responsibilities:

• Promote a culture of treating customers fairly and acting in the customers best interest
• Ensure any issues identified as having, or potentially having, customer detriment are escalated to the line manager
• Identify trends and apply recommendations to the business to prevent similar occurrences
• Ensure accurate and complete records are kept up to date to demonstrate compliance with FCA rules, facilitate accurate reporting and to enable the business to identify trends
• Ensure compliance with policies and procedures across all business functions
• Provide timely and accurate reporting and feedback to Team Leaders
• Identify opportunities for improvement from the monitoring activities completed to reduce costs, increase efficiencies, and improve quality
• Maintain knowledge of best practice by keeping up to date with business and industry changes

Required Skills/Experience:

• Able to prioritise to target
• Strong attention to detail
• Ability to handle a high workload in an organised manner and work within strict deadlines
• Be polite and professional and have effective internal communications across the business (verbal and written)
• Able to work with autonomy and as part of a team

Our Benefits:

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day
• Christmas and Summer parties