Duty Manager

About Us

Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

What You’ll Get from Us

Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP.

Duty Manager

Duty Manager - West Cornwall Pasty at Bristol Temple Meads Station

Shift pattern: Full-time, scheduled between 6 am and 9 pm including weekends.

Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.  

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. 

Join our dynamic team as a valued Team Member, where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!

Why Join SSP As Duty Manger?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
• Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance
• 75% discount on your meal while on shift  
• Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme
• Help@Hand App: from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave
• Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
• Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more

As a Duty Manger You'll:

• Have at least 1 year experience working as a supervisor in hospitality or retail role
• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
• Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.