Business Platform Lead - Intelligent Automation

We are looking for a Business Platform Lead to work very closely with the Technology Platform lead for the newly formed Intelligent Automation Platform. This is an exciting and challenging opportunity to be right at the heart of the transformation journey across the Group.

The Intelligent Automation Platform

The Intelligent Automation Platform will deliver automation and AI technologies, enabling the Group to increase capacity, free-up colleagues to focus on value-adding tasks and improve the experience for our customers. The Platform will deliver core products including Chatbot as a Service, providing customers and colleagues with the ability to digitally self-serve through a conversational interface using natural language, Voice Analytics as Service, optimising voice to text capture to enable insight on customer behaviour to be highlighted through calls and chat trends, an Unstructured Data Store for the Group that can be curated and will allow teams to extract, load and transform their documents, calls and chats, and a scalable, flexible, low-cost Intelligent Process Automation as a Service offering, to remove highly-repetitive tasks from our colleagues to free up time to focus on our customers.

The purpose of a Platform Leader (TPL or BPL):

• Platform leader roles work closely together with joint accountability for their platform.
• The roles ensure that capability in the teams (short, medium and long term) enables the building and running of a world class product and engineering organisation with a deep focus on service.
• Through the teams, they jointly assume ownership, development and accountability of the Platform strategic and quarterly OKRs and for management and prioritisation of the Platform backlog. Accountability within the platform roles aligns to the following core themes:
• Financial – ensuring that costs are well controlled and that budgets are met. Constantly look for ways to improve cost effectiveness. Delivery – achieving outcomes as described in OKRs via effective agile delivery, factoring in resilience, regulatory and strategic commitments for both run and change. Oversight and align team and platform roadmaps and backlogs in pursuit of these goals. Service & Resilience – ensure that service is running, secure and resilient.

Skills, knowledge and Experience of Platform Leader roles

Skilled and effective at building capability at an individual and team level. Managing reskilling, upskilling and planning future demand/ recruitment/ early careers usage in a way that makes best use of available budgets and balances the future need with the immediate need. Significant experience of leading and empowering teams using agile development methods and tooling within a DevOps environment. Able to inspire and engage at all levels through a focus on a non-hierarchical culture of collaboration, transparency and trust across the team. Demonstrate thought leadership on contemporary technical delivery across the entire lifecycle from ideal to realisation of value, using sophisticated problem solving to push the solutions and remove the blockers.

Business Platform Leader skills, knowledge & Experience:

Skilled at building a world class product team. Experience of making the development and success of a product the highest priority, leading empowered and skilled teams to drive value improvements. Experience of articulating and managing a (rolling 12 months+) product roadmap incorporating key commercial drivers and factoring in the customer, competitive and regulatory landscape. Skilled at leading through design thinking and apply this to all stages of the customer journey. Effective at managing and refining the backlog across all teams and in holding the team to account for the same. Expert at managing product ownership in production and at keeping the product healthy, resilient and secure.