Operations Supervisor

Salary: £43,065.27 per annum 

Hours: 45 per week 

Location: Albert Road Office, Bristol

Operations Supervisor 

Purpose of the role:

We have an exciting opportunity Operations Supervisor at Bristol Waste Company. The purpose of this role is to be accountable for the performance of allocated teams, so that a high-quality service is delivered in line with; client contract specification; company objectives, values, and performance targets. To undertake all staff management functions of allocated crews to maximise employee engagement, performance, and productivity. 

Requirements For the Role:

• Knowledge of a logistics and/or waste management industry
• Understanding of transport management and fleet compliance
• Good written and verbal skills with the ability to compose letters and reports
• Excellent verbal communication and interpersonal skills
• Assertive management style with the ability to conduct review meetings, investigation meetings and to undertake difficult conversations, where performance or conduct is not satisfactory
• Experience of leading and managing an operational team
• The ability to take ownership of challenging problems and to apply innovative solutions
• Able to use word processing systems and basic spreadsheets
• Holding a full driving licence, valid for use in the UK 

Key responsibilities:

Leadership and management of a team of up to 35 employees, ensuring:

• Recruitment, management and development of team are in line with good practice
• A culture of inclusion, where employees are treated with dignity and respect at all times
• Strong performance management in line with Company policy and procedures. This includes; management of absences, undertaking investigations and giving clear expectations and feedback where performance or conduct is not satisfactory.
• Continual monitoring of the quality and quantity of team performance by regular crew checks, crew meetings, observations and assessment. Taking remedial action where necessary.
• That all staff are inducted, trained and understand all systems, processes, procedures, regulations, codes of practice and required legislation.
• Strong two-way communication – regular and timely team briefings and provision of opportunities for the team to provide feedback to management. 

Ensuring Health and Safety of employees, contractors and the public

• staying current with all company related health and safety policies and procedures and ensuring personal training compliance
• undertaking risk assessments of responsible operations and to ensure compliance with health and safety processes, procedures, regulations and legislation at all times
• promoting a strong proactive Health and Safety Culture, encouraging reporting on near misses and ensuring team learning from those
• ensuring that all team members are compliant with their mandatory H&S training
• thorough and timely completion of any Initial Accident Reviews
• review, analysis and dissemination of H&S KPIs and reporting to the team
• supporting the implementation of the new Health and Safety system and encouraging/validating appropriate use by team 

Have a strong focus on vehicle compliance and driver safety

• undertaking regulate gate checks with each crew
• ensuring vehicles are operated within weight limits, providing guidance on techniques and good practice
• ensuring that driver hours and practices are compliant and that corrective actions are identified following any infringements
• Reviewing telematic information to identify and communicate where driver safety can be improved

Making sure resource availability supports required levels of service provision

• To monitor and plan staffing levels so that adequate cover is always maintained, taking into account absences and busy periods
• To ensure adequate vehicle provision, resolving truck break downs of allocated crews

To engage positively with BWC colleagues, Bristol City Council as well as other partners and community groups

To ensure sufficient time allocated to support own learning and development in relation to leadership and good management practices 

General Accountabilities:

• The post holder is responsible to maintain a safe working environment and ensure as reasonably practicable that safe working practices are adopted by employees within this work environment
• Work in compliance with the Codes of Conduct, Regulations, and policies of Bristol Waste Company.
• As a business Bristol Waste Company are committed to the continual improvement of our Integrated Management System (IMS) and our service delivery to meet the needs and expectations of our customers now and in the future. All staff are expected to work in line with the IMS and to contribute to this process of improvement.

Our Benefits

• Depending on your role we provide an employer contribution of up to 5% in to the company pension scheme.
• Generous annual leave package with 25 days annual leave days plus 8 bank holidays.
• Support for Mental Health, we have an BUPA Employee Assistance Programme that provides support in a variety of different areas such as Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All free for our colleagues.
• Because we value our colleagues so much, we want to recruit more employees just like them. Which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition awards and long service awards. To celebrate our colleagues wherever they are on their journey with us. We recognise and celebrate talent.
• Flexible working, we recognise that everyone is different and strive to create an environment that supports all colleagues. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.