Facilities Assistant

Facilities Assistant - Llyods Banking Group, Bristol

Part Time: 20 Hours

Salary: £12,511 per annum

Job Objectives and Responsibilities

Join Lloyds Banking Group as a Facilities Assistant and become a vital part of our mission to deliver an unparalleled 5-star experience. As a Roving Ambassador, you will:

• Elevate Experiences: Support the FOH leadership team and facilities manager to not only meet but exceed our service standards, ensuring every visitor and colleague enjoys a memorable stay.
• Deliver Excellence: Provide exceptional customer service, anticipating and fulfilling the needs of all who enter our building.
• Create Lasting Impressions: Offer intuitive service that goes beyond expectations, leaving a lasting positive impact.
• Set the Standard: Provide a 5-star hotel concierge experience within our state-of-the-art facilities.

Main Duties

• Key Support Role: Act as the primary support for the facilities manager and FOH lead, ensuring seamless service delivery.
• Process Compliance: Assist in delivering contractual service requirements with meticulous attention to detail.
• Journey Ownership: Take charge of the physical touchpoints, ensuring all areas meet our high standards and proactively addressing any issues.
• Meeting Room Management: Regularly check meeting rooms, ensure functionality, and manage work orders.
• Event Setup: Organize and set up meeting rooms and event spaces, including coordinating third-party services for furniture management.
• Technical Support: Provide on-the-spot IT and AV support.
• Visible Service: Be the approachable face of our facilities team, offering accessible and effective assistance.
• Query Management: Handle colleague inquiries efficiently, providing timely responses or directing them to the appropriate resources.
• Warm Welcome: Greet all visitors and colleagues with a friendly, professional demeanor, ensuring they receive top-tier service.

Person Specification

We are looking for candidates who possess:

• Experience: 1 to 2 years in high-end hotels, modern workplaces, or the tourism and hospitality industry.
• Engaging Communication: A warm, engaging style capable of building quick rapport and meaningful relationships.
• Passion for Facilities Management: A genuine interest in the field and a desire to grow within the industry.
• Independence and Multitasking: Ability to work independently and manage multiple tasks efficiently.
• Innovative Mindset: Creative and proactive, contributing actively to our dynamic team environment.
• Analytical Skills: Strong analytical abilities coupled with resilience.
• Communication Excellence: Exceptional verbal, written, and interpersonal skills focused on service excellence.
• Immaculate Presentation: High standards of personal grooming and professional appearance.
• Problem-Solving Skills: Capable of identifying and resolving issues, consistently meeting and exceeding client expectations.
• Tech Proficiency: Highly proficient in Outlook, Word, Teams, and Chrome.
• Tool Competency: Experience with visitor and space management tools such as Condeco and ProxyClick.
• Efficiency in Query Management: Ability to handle a high volume of queries across multiple platforms, with an average typing speed of 70 wpm being desirable.

Core Skills Required

• Attention to Detail.
• Critical Thinking.
• Decisiveness and Adaptability.
• Safety Awareness.
• Customer Service Excellence.
• Prioritization and Personal Organization.

Embark on a career where your skills and passion for excellence will thrive. Apply today to join Mitie as a Facilities Assistant and be part of a team that values outstanding service and unforgettable experiences.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!