Web Fulfilment Administrator

Location: Office based in Westbury Park, Bristol.

Job Types: Full-time, Permanent.

Salary: £23,500 – £25,000 per annum depending on experience.

We believe that electric bikes are the future. Letting more people get out onto two wheels, getting people out of traffic jams, and helping friends and families spend more time together are just some of the benefits that became the driving force behind The Electric Bike Shop.

As a Web Fulfilment Administrator, you will play a crucial role in ensuring the smooth operation of our online order fulfilment process. You will be responsible for managing the end-to-end process of processing online orders, from order receipt to shipment and delivery. This role requires meticulous attention to detail, excellent organisational skills, and the ability to thrive in a fast-paced environment.

Your responsibilities

• Order Processing: Receive, review, and process online orders accurately and efficiently using our web-based fulfilment system.
• Inventory Management: Maintain accurate inventory records and ensure proper stock levels to fulfil customer orders in a timely manner.
• Order Tracking: Monitor order status and provide regular updates to customers regarding order progress, shipment tracking, and delivery information.
• Shipping Coordination: Coordinate with stores and the distribution centre to ensure timely delivery of orders to customers.
• Quality Control: Conduct quality checks on outgoing orders to ensure accuracy, completeness, and adherence to quality standards.
• Customer Service Support: Address customer inquiries and resolve order-related issues promptly and professionally via email, phone, or online chat.
• Data Analysis: Analyse order data and trends to identify opportunities for process improvement and optimization.
• Documentation: Maintain detailed records of order transactions, customer communications, and inventory movements.
• Collaboration: Collaborate closely with other departments, including customer service, warehouse, and logistics, to ensure seamless order fulfilment operations.
• Compliance: Ensure compliance with company policies, procedures, and regulatory requirements related to order processing and fulfilment.

The skills & behaviours that make it all happen:

• Previous experience in order processing, fulfilment, or related administrative roles preferred.
• Proficiency in using web-based order management systems and Microsoft Office Suite.
• Strong attention to detail and accuracy in data entry and order processing.
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• Ability to work both independently and collaboratively in a team environment.
• Flexibility to adapt to changing priorities and workload in a dynamic environment.
• Knowledge of e-commerce platforms and online retail operations is a plus.
• Interest in cycling is a plus!

Company Benefits:

• Competitive salary.
• Generous staff purchase scheme.
• 28 days annual leave including bank holidays per year, plus non contractual days off for your birthday and Christmas shut down.
• Employee healthcare scheme and employee assistance programme.
• On-street parking near office.
• Full-time hours: 37.5 hours per week across Monday – Friday.