Reception Manager (Maternity Cover)

The role

We have a superb opportunity for a Reception Manager on Maternity Cover fixed term contract to join the team. As Reception Manager, you will be required to ensure every guest receives the ultimate in customer service. You will be an effective communicator, experienced in complaint handling, a true motivator of people and fully experienced in all aspects of Front Office including collating guest feedback, billing and revenue posting. A minimum of 3 years’ Front Office experience is required at Supervisory level or higher, together with full knowledge of OPERA.

Offering £30,000 per annum, this is a full time fixed term contract opportunity.

Who we are

Bristol Harbour Hotel is a elegant 19th-century property with an inspirational façade sits loud and proud in the middle of Bristol’s historic Corn Street, occupying the city’s former Lloyds and Midland Bank locations. We have 42 bedrooms, and a relaxing subterranean HarSPA hidden in the former vault, Harbour Kitchen Restaurant, Along with our speakeasy-inspired Gold Bar, where we serve the city’s finest cocktails, housed in the former bank manager’s office. We are one of Bristol’s most exceptional meeting and event venues, The hotel features three impressive, flexible rooms for any meeting, conference or event up to 400 attendees.

Bristol Harbour Hotel is part of Harbour Hotels who are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

What’s in it for you

Discounts

• Discounted room rates for all Crew, across all Harbour Hotels.
• Enjoy 25% discount on food and drink in our 17 buzzy bars and destination restaurants.
• Treat yourself with 25% discount on HarSPA and Temple Spa treatments, across our 11 spas.

Health & wellbeing

• Mental health and wellbeing support, for you and your immediate family.
• 24/7 GP services, for you and your immediate family.
• Bespoke nutrition & fitness advice for all Crew.
• Online health checks.
• Group Life Cover.

Reward & recognition

• Group and hotel based incentive schemes.
• Opportunity to attend our annual black tie Harbour Heroes awards.

Development

• Excellent progression opportunities within Harbour Hotels.
• Individual and bespoke career and progression pathways.
• Unique on-the-job training and development with an opportunity for internal promotions within the group.

The usual bits

• Meals included whilst on duty.
• Competitive salary across all roles.
• Sophisticated & unique uniforms designed for Harbour Hotels.

If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.