Service Administrator

As a service administrator, you will be part of a team providing excellent quality of support to people using the Sequoia Service.

You will work within a multi-disciplinary, innovative and creative team which provides high-quality, safe and person-centred support in the community – most importantly delivering great outcomes for people who have complex emotional needs, personality difficulties and people with a ‘personality disorder diagnosis’.

The role involves managing and monitoring incoming referrals, the creation of monthly, quarterly and annual service reports, and occasional ad-hoc reports when needed using data from our in-house database as well as other sources. This part of the role involves the accurate and efficient collection of data from systems and compiling into detailed reports. 

In addition the Service Administrator will support the Service Manager in organising the induction of staff, providing up to date and accurate information to external partners, writing minutes of meetings attended.

The Service Administrator will work with the following people and teams

1. Avon and Wiltshire Partnership Trust (AWP)
2. Rethink Mental Illness central functions and teams.
3. Locality MDT Hubs
4. Peers and Volunteers
5. This part time role (28 hours per week/ 4 days) is ‘field based’ and you would be provided with a laptop and smart phone, and travel expenses will be covered when required to work across Bristol, North Somerset and South Gloucestershire. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. 

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we still encourage you to apply, you may be just the right person for our position!

Caring for our people.  

We offer a wide range of support. Some of our benefits include:  

1. Pulse : our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards. 
2. Wagestream: gives you instant access to up to 50% of your pay. Also provides a library of expert tools, tips and articles plus, helps you start building a rainy-day pot straight from your salary.
3. Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments. 
4. Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave. 
5. Planning for the future: We have a contributory pension scheme. 
6. Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way. 
7. £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member. 

Who are we? 

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”  

It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.