Bristol
Full Time
Contract
£30,000 - £32,000 per annum
Location: Basingstoke , Bristol, Christchurch, Exeter, Thatcham - Greenham Hub
We have an opportunity for a Home Ownership Specialist to join our successful team in Bristol, although with offices in Exeter, Basingstoke and Newbury, we can be flexible on your base location.
This is a full time fixed term contract for 12 months with a starting salary of £30,000 - £32,000 depending on experience.
The role will combine both home and office working to ensure a positive work/life balance.
The role
As a Home Ownership Specialist you'll action our customers queries about shared ownership, leasehold and freehold properties. This may include lease compliance, breaches of lease, enforcement and lease extensions, complex permissions, subletting and alterations, land registry, boundary issues, service charges, mortgages approvals and valuations.
You'll deliver an excellent customer experience, keeping the customers updated of progress, explaining actions and finding resolutions until their query is resolved. You will work collaboratively with your team and the wider business to provide a proactive data led service, delivering the right outcomes for the customer, building trust and respect within our communities.
What we need from you:
You'll be a housing professional with home ownership, leasehold and freehold management knowledge. Your ability to understand legal and contractual information will help answer our customers more complex queries.
What you'll receive from us
As a member of the Customer Service Management Team, you will be part of a friendly, innovative and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Bristol
Full Time
Contract
£30,000 - £32,000 per annum