IT Support and Technology Apprentice

Employer description: 

5Values is a fast growth Talent Solutions Consultancy working throughout the UK, Europe and North America solely in the IoT and Video Technology space. The company is part of a wider group encompassing 5V Tech, 5V Video and 5V Media.

Over the last two years, we’ve significantly increased our turnover, doubled our head count and, are firmly established within the IoT and Video sectors.

Privately owned, we are agile business, can move quickly and have built an excellent reputation with our client base. We pride ourselves on company values which are at the forefront of everything we do.

We work with Start Up/Scale Up companies through to world renowned companies such as BSkyB, NBC Universal, Qorvo, Lotus and Sennheiser. We are relied upon to get the job done with a real deep knowledge in our fields!

We are experts at what we do.

Overview:

This is a Degree Level Apprenticeship.

You will own all Technology and Recruitment Technology support and new projects including maintaining relationship with our external IT support company.

You will work closely with our team to understand what software and tools might be useful for them to perform better in their role both strategically and with high efficiency.

Main role / Responsibilities [will include but not be limited to]: 

• Troubleshooting Technical Issues: Assist employees with resolving hardware, software, and network-related problems they encounter and provide prompt and courteous responses to IT help desk requests, either via phone, email, or ticketing system. 
• Hardware and Software Setup: Assist in the setup and configuration of new computers, printers, and other hardware devices. Install and configure software applications as needed. 
• User Account Management: Create, modify, and deactivate user accounts in various systems and applications. Ensure proper access permissions are maintained.
• Basic Network Support: Help maintain and troubleshoot network connectivity issues, such as Wi-Fi connectivity, network printer problems, and basic network configuration tasks. Assist in monitoring systems and networks using remote monitoring tools, and alert the appropriate personnel when issues arise.
• Documentation and Knowledge Base: Contribute to the creation and maintenance of IT documentation and knowledge base articles for common issues and solutions.
• Software Updates and Patch Management: Assist in managing software updates and patches on computers to ensure security and performance improvements.
• Inventory Management: Keep track of IT equipment inventory, including computers, peripherals, and software licenses. Assist with equipment procurement when needed. Assist in liaising with IT vendors and service providers for equipment repairs, warranty claims, and technical support. 
• IT Training and Workshops: Contribute to IT training sessions and workshops for employees to enhance their technical skills and knowledge.

What we are looking for: 

Desirable skills: 

• Basic Technical Support Experience: Prior experience in providing technical support, even at a personal level, can be valuable. 
• Customer-Facing Experience: Experience in a customer service role, whether in-person or remotely, can help develop communication and empathy skills. 
• Basic Networking Knowledge: Familiarity with networking concepts, such as IP addresses, subnetting, and basic troubleshooting, is beneficial.
• Operating Systems Familiarity: Some exposure to various operating systems (Windows, macOS, Linux) and their basic functions. 

Personal qualities: 

• It is imperative that you have a keen interest in IT, Technology and have a commercial understanding of what software can lead to cash creation quicker, by taking the time to understand the recruitment lifecycle.
• Self-driven and able to work independently with a high level of accountability.
• Positive and motivating, with the ability to inspire others

Entry requirements

A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: 

• Two A levels in one or more similar subject.*
• Level 3 apprenticeship in a similar subject.
• International Baccalaureate at Level 3 in a similar subject.
• BTEC Extended Diploma in a similar subject.
• A work experience route (2-3 years) in a similar subject-related role.

'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc.

Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.

Benefits:

• £100 per placement. Payable when the person completes their probation 
• Gym onsite In a few months 
• 1 day of working from home after probation, 2 days after a year 
• Free teas and coffees 
• Access to youlife
• Tech scheme
• Cycle to work schedule
• Health shield
• 1000 a year spend on courses of training
• Free breakfast once a month

Future prospects: 

With regards to your role, we are very interested to pursue are interests in Automation and Artificial Intelligence, keeping us ahead of our competition and integrating these tools into our business!

With regards to 5Values as an organisation, we understand that a career in talent solutions can – at times – be challenging. That’s why we’re striving to provide an environment where our team can thrive, continually improve, enjoy their work and, ultimately be the best they can be!

We invest in training and development, work with our employees to provide tailored personal development plans and, provide access to an annual professional development fund of £1000 per employee. We promote based on attitude and behaviour first rather than just numbers (though of course, they are important!).

We pride ourselves on having the best tools for the job. Everyone is set up to succeed with the cutting-edge technology and services available you would expect from a tech company like ours!

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Important information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.