Employment Type - Full Time - Permanent
Salary - Up to £35,000 depending on experience
Hours Per Week - 37.5
The team are passionate about IT and pride themselves on outstanding service and fantastic communication. This is a great opportunity if you are looking for a career where you will continue to learn and develop your Service Desk knowledge.
If you have experience in a Service Desk team and are looking for your next career move, then apply today!
Key Responsibilities:
- Provide 1st and 2nd line IT technical support
- Ensures all tickets are logged, prioritised and resolved within SLA.
- Handle all queries professionally and efficiently, maintaining a high degree of customer service
- Ensure IT processes are followed at all times
- Provide hardware and application support
- Ensure tickets are escalated when required to the relevant person / team.
- Create and maintain process and procedure documents
- Maintain user security on all systems
- Assist with Infrastructure tasks
- Assist with IT projects
- Manage the local site IT asset inventory
- Attend site visits at company premises when required
Required Skills/Experience:
- 2nd line IT support experience
- Reliable, enthusiastic and be able to demonstrate this in your day to day activities
- Focused and able to work in a methodical way in a busy office environment
- Self-motivated to achieve targets as well as being able to work alongside others as part of a team
- Experience with all Microsoft desktop operating systems and office suite
- Experience with Microsoft Remote Desktop Services (RDS)
- TCP/IP networking skills experience (LAN, WAN, Wi-Fi)
- Knowledge of Active Directory (AD)/Azure AD
- Good understanding of PC hardware and software set-up and configuration
- Excellent telephone manner
- Excellent written communications
Our Benefits:
- Hybrid working – 3 days in the office and 2 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
- Discretionary annual bonus
- Pension scheme – 5% employee, 6% employer
- Flexible working – we will always consider applications for those who require less than the advertised hours
- Flexi-time
- Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
- Christmas and Summer parties
