Service Desk Analyst


Somerset Bridge Group
Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

Up to £35,000 per annum DOE

Job Highlights
  • This is a great opportunity if you are looking for a career where you will continue to learn and develop your Service Desk knowledge.
  • You'll provide 1st and 2nd line IT technical support.
  • We offer Pension scheme – 5% employee, 6% employer to our employees.
Job Requirements/Description

Employment Type - Full Time - Permanent

Salary - Up to £35,000 depending on experience

Hours Per Week - 37.5

The team are passionate about IT and pride themselves on outstanding service and fantastic communication. This is a great opportunity if you are looking for a career where you will continue to learn and develop your Service Desk knowledge.

If you have experience in a Service Desk team and are looking for your next career move, then apply today!

Key Responsibilities:

  • Provide 1st and 2nd line IT technical support
  • Ensures all tickets are logged, prioritised and resolved within SLA.
  • Handle all queries professionally and efficiently, maintaining a high degree of customer service
  • Ensure IT processes are followed at all times
  • Provide hardware and application support
  • Ensure tickets are escalated when required to the relevant person / team.
  • Create and maintain process and procedure documents
  • Maintain user security on all systems
  • Assist with Infrastructure tasks
  • Assist with IT projects
  • Manage the local site IT asset inventory
  • Attend site visits at company premises when required

Required Skills/Experience:

  • 2nd line IT support experience
  • Reliable, enthusiastic and be able to demonstrate this in your day to day activities
  • Focused and able to work in a methodical way in a busy office environment
  • Self-motivated to achieve targets as well as being able to work alongside others as part of a team
  • Experience with all Microsoft desktop operating systems and office suite
  • Experience with Microsoft Remote Desktop Services (RDS)
  • TCP/IP networking skills experience (LAN, WAN, Wi-Fi)
  • Knowledge of Active Directory (AD)/Azure AD
  • Good understanding of PC hardware and software set-up and configuration
  • Excellent telephone manner
  • Excellent written communications

Our Benefits:

  • Hybrid working – 3 days in the office and 2 days working from home
  • 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
  • Discretionary annual bonus
  • Pension scheme – 5% employee, 6% employer
  • Flexible working – we will always consider applications for those who require less than the advertised hours
  • Flexi-time
  • Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
  • 100’s of exclusive retailer discounts
  • Professional wellbeing, health & fitness app - Wrkit
  • Enhanced parental leave, including time off for IVF appointments
  • Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
  • Life Assurance - 4 times your salary
  • 25% Car Insurance Discount
  • 20% Travel Insurance Discount
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • Community support day
  • Christmas and Summer parties
Somerset Bridge Group
Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

Up to £35,000 per annum DOE

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