Co-ordinator Customer Accounts

SNG is a charitable organisation dedicated to providing high-quality, affordable homes and services to our community. We are committed to sustaining tenancies and ensuring customer satisfaction through effective income management and support services.

Role : We are seeking a proactive and detail-oriented Customer Accounts Coordinator to join our dynamic Income Service team. In this role, you will support the collection of housing costs, ensure high data quality, and manage garage accounts across defined localities. Your efforts will help sustain tenancies and contribute to a high level of customer satisfaction.

Key Responsibilities:

• Deliver timely and effective outcomes for our customers.
• Build and maintain strong working relationships with stakeholders.
• Develop personal and professional skills through ongoing training.
• Promote a culture of Building Safety and Compliance.
• Manage direct debits and contact customers regarding payment issues.
• Handle Housing Benefit overpayment invoices and Universal Credit verifications.
• Maintain accurate records and data quality.
• Support new and transferring tenants with rent and payment arrangements.
• Advise departing tenants on their financial obligations.
• Review credit reports and process refunds.
• Raise purchase orders and manage income reports.
• Signpost and refer customers to supportive interventions.

Knowledge & Skills:

• Up-to-date knowledge of welfare benefits, particularly housing-related benefits.
• Ability to assess data quality and address issues effectively.
• Familiarity with methods to monitor and improve data quality.

Why Join Us? At Sovereign, you'll be part of a team that values collaboration, innovation, and professional growth. We offer a supportive work environment where your contributions make a real difference in our community.

If you are passionate about customer service and have the skills to excel in this role, we want to hear from you! Please submit your application today!

Your Benefits:

• £450 yearly flexible benefit allowance.
• Flexible working arrangements.
• 25 Days Holiday + Bank Holidays (increasing annually up to 30 days).
• Option to buy or sell holiday days.
• Generous matched pension scheme (up to 12%).
• Immediate life cover upon joining.
• Recognition scheme offering retail vouchers.
• Wellbeing discounts including gym memberships.
• Diverse range of additional benefits.

SNG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.