Client Relations Assistant


Portland Brown
Company 
Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

Up to £28,000 per annum

Job Highlights
  • Are you ready to make a BIG impact working alongside some of the world’s largest companies?
  • We're seeking a Client Relations Assistant with a proven track record of working within a dynamic customer service or hospitality environment.
  • We're offering flexible working, benefit enhancements each year you work at Portland, Portland Birthday Perks, and more.
Job Requirements/Description

Salary: up to £28,000 per annum (dependent on experience)

Experience: Entry to Mid Level

We're seeking a Client Relations Assistant with a proven track record of working within a dynamic customer service or hospitality environment.

Passionate about People?

Are you ready to make a BIG impact working alongside some of the world’s largest companies? This is your chance to join a dynamic team and play a vital role in advancing and nurturing relationships with key clients, ensuring we deliver a first-class service for our guests and clients.

Responsibilities:

  • Manage reservations to maximise the overall occupancy and rate achieved in any given week/month.
  • Be a daily point of contact with bookers and guests to ensure special requests are captured and all expectations are managed.
  • Processing booking confirmations quickly and efficiently.
  • Using our CRM system (Sugar) to ensure all enquiry, reservation and guest information is loaded correctly, to ensure our Operations and Finance Teams have all information needed.
  • Oversee booking requests to ensure they comply with Portland Brown internal processes.
  • Be alert to potential priority guests, VIPs, extensions etc. and ensure all relevant parties are notified of any changes or status of bookings.
  • Daily case management overview, supporting our Guest Relations Team with making decisions to support guest requests.
  • When required, assist our Reservations Team in conducting guest pre-arrival calls to ensure guests have a full understanding of their up-coming arrival and ensure their expectations are managed appropriately.
  • Ensure every point of contact with the client and guests emanates our ethos of ‘we look after people’.
  • Build relationships with bookers and key influencers for each managed account.
  • Have extensive knowledge of the key accounts you are responsible for, including Service Level Agreements, rates and preferred booking locations and key in-house guests.
  • Be aware of any potential areas for growth or risks to client accounts and raise to the Account Manager.

Requirements:

  • Proven track record of working within a dynamic customer service or hospitality environment.
  • Fiercely client-centric in your approach.
  • Confidence in building significant relationships with internal and external senior stakeholders.
  • Professional and articulate.
  • The ability to challenge when required in a pragmatic and professional manner.

Benefits:

  • 31 days holiday (+1 additional day per year)
  • 5-night stays in Portland’s London apartments
  • Portland Birthday Perks
  • Flexible Working
  • Training opportunities
  • Private Healthcare
  • Mental health support
  • Critical Illness Cover
  • Annual Flu Jab & Eye-test
  • Company socials
  • Benefit enhancements each year you work at Portland
  • Charity match fund
Portland Brown
Company 
Location 

Bristol

Employment Hours 

Full Time

Employment Type 

Permanent

Salary 

Up to £28,000 per annum

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