Bristol
Full Time
Permanent
£23,900 - £25,700 per annum
Starting salary between £23,900 to £25,700 (depending on hours, skills, and experience) plus additional benefits. The option to increase to 40 hours is available once fully trained with a salary between £27,314 and £29,371
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary.
Location: Bristol/Norwich/York - this is a hybrid working role with 60% of your time in the office and 40% at home offering flexibility. (Initially it will be full-time for training - c. 12 weeks).
Allocated shift pattern between: 08:00 - 18:00 Monday - Friday
Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers.
A bit about the job:
We have permanent opportunities for candidates who have a passion for providing exceptional customer service to join our Claims Team within Aviva. Life is full of unexpected twists and turns. But for every situation, Aviva is on hand to make things simple and keep customers protected. Joining the Aviva Claims team, you’ll have a vital role to play in a company that paid out £34.4 billion in claims and benefits last year to our customers globally.
This is a very rewarding role as we are helping our customers when they need us the most, it maybe that they have lost a loved one, or themselves have a critical or terminal illness. Successful candidates will need a positive approach to change, have commitment and drive as well as having the desire to learn/develop using initiative, ownership, and judgment to seek the best resolution for all customer queries.
Don’t worry if you have no previous Claims experience as we will give you all the training you will need to support you in your journey to learn about our products and customers.
Skills and experience we’re looking for:
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.