Client Care Coordinator

Hours: Full time, 37.5 hours.

Salary: Starting from £22,781 - £25,059.10 dependant on experience.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.

We know that dreams are powered by our ability to make choices.

Working as a Client Care Coordinator you will interact with our clients through our omni-channel service carrying out inbound, pre-booked appointment outbound calls and online chat. You will be joining a team of over 150 colleagues that work together across our three contact centre sites to deliver an efficient and safe service to our clients. Working within the centre you will never be alone as we have a fantastic support network in place so that we all feel connected. Please note that this is a phone-based role. Hybrid work arrangements may be considered following completion of training period, with a minimum requirement of working on-site 1 day per week thereafter.

We’re offering permanent hybrid roles, working between the hours of 8am-6pm, Monday to Friday with 1 weekend shift in a 2-week rotation.

What's in it for you?

In addition to a competitive salary and a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

• Take advantage of perks and discounts on over 4000 retail and hospitality outlets through Blue Light card.
• Benefit from up to a 5% employer contribution from Aviva, a leading pension provider in the market.
• Access support from accredited Mental Health First Aiders during times of need.
• Celebrate your birthday with an extra day of annual leave through our Birthday Bonus.
• Utilise the Employee Assistance Programme and Doctor Line provided by Westfield Health, offering 24/7 access to a GP who can prescribe medications over the phone.
• Receive paid training to ensure you're fully equipped to excel in your role and beyond.
• Enjoy complimentary free parking onsite for your convenience.

Interested? Find out more…

The start date for successful candidates will be 5th August. Successful candidates will be required attend training for a minimum of 4 weeks, running from 8am to 4pm, Monday to Friday.

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?

Please note, if you do not upload a CV or Resume, your application will not be considered.