Bristol, Remote
Part Time
Contract
£12 per hour
With the increase in EVs and demand for EV charging, along with our international expansion plans, we are looking to enhance our customer support team with a part-time Customer Support Executive. You will join a small dedicated and enthusiastic Customer Support team at a very exciting time as we expand our app to become International. The role is all about helping and supporting our Zapmap users and providing the best possible customer experience. Most customer queries come through via email, and will involve you resolving queries using our triage processes, as well as collaborating with a wide range of other specialist teams. Another important area of the role is making sure certain public platforms are monitored and responded to - this includes our app reviews and our own Café within our app, where the EV community can ask questions.
We have already taken our first steps into Europe by launching our app to English drivers in France, Germany and the Netherlands, and we are also set to launch the app in America. By the end of this year Zapmap will have also launched our app in French and we are therefore looking for someone who is fluent in French. This important role will also have a wide scope with opportunities to support other teams with their French speaking needs, such as Marketing and Product. Currently the role is part-time but as we grow there is a strong possibility the hours could increase or become full time.
Key responsibilities:
Required skills:
Nice to have:
Hours of work: To be discussed - up to 15 hours per week with scope to increase as we scale up and opportunities for overtime
Contract Length: 6 months initially with scope for extension or to become permanent
Holiday allowance: Pro-rata'd based on 25 days plus 8 bank holidays a year for a full time staff member
The EV market is growing at an extraordinary pace. Working at Zapmap means working in a dynamic and innovative organisation, where new ideas and developments need to be actioned and deployed quickly, with each day bringing new challenges. As one of the leading aggregator businesses in this space, you’ll have the chance to actively contribute to a more sustainable future.
We believe that finding a candidate with the right attitude and aptitude for the role is more important than the hours worked or specific prior experience. So please get in contact if you feel that you would excel in this role, even if you don’t tick every box on this job description or aren’t able to work in a full-time capacity.