IT Support Apprentice

Are you passionate about technology and eager to jumpstart your career in IT? A leading provider of innovative IT solutions, is seeking an enthusiastic individual to join their team as an IT Apprentice. As an IT Apprentice, you'll embark on an exciting journey of learning and growth while gaining hands-on experience in various facets of the IT industry.

The company is at the forefront of revolutionising the IT landscape. They specialise in providing cutting-edge solutions to businesses of all sizes, helping them optimise their technology infrastructure and achieve their goals efficiently. With a dynamic team of experts and a commitment to excellence, they are dedicated to fostering talent and nurturing the next generation of IT professionals.

As an IT Apprentice, you will have the opportunity to work closely with seasoned professionals on real-world projects spanning across diverse IT domains. You will receive comprehensive training and mentorship to develop your skills in all areas of IT.

In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Troubleshoot and resolve incidents to support their customers on their various hosted service platforms.
• Escalate customer service incidents to their partner channels, ensuring key SLAs are maintained where applicable.
• Provide best practice recommendations and answer technical questions from their customers enabling them to leverage full potential from their solutions.
• Work alongside experienced engineers with customers to configure enhancements to evolve their deployed solutions.
• Create and update support tickets on our Support Desk systems and provide regular updates on incidents to their customers.
• Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity.
• Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment.

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours & Benefits:

• £15,000-£16,000 per annum
• Working Monday-Friday, 8:30am-5:30pm
• 23 days holidays plus bank holidays
• Your birthday off as an extra holiday!
• Pension scheme
• Table tennis and pool table in the office
• Regular team social events

Desired Qualities, Skills and Knowledge:

• Be highly customer focused and able to provide excellent customer service.
• Be excited by new cutting edge technology and have a drive for learning.
• Excellent written and spoken English.
• Be technically curious with an ability to learn a variety of new technologies.
• Have a “can-do” attitude, with a will and ambition to work across a wide range of leading technologies and partner solutions.
• Have strong organisational skills to ‘self-start’ and manage your own work-loads while having the ability to work as part of a team within a busy technical environment.
• GCSE Grade 5 in English and grade 4 in Maths is required for this role

Your Training with Baltic:

This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. 

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.