Main duties will include;
- Assist customers with currency exchange transactions including buying and selling of foreign currencies.
- Build rapport with customers.
- Upselling and cross selling currency and company products.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Collaborate with other team members to ensure smooth operations, reach targets and deliver a positive customer experience.
- Balance tills accurately and efficiently ensuring compliance with company procedures and anti-money laundering regulations.
- Adhere to company procedures and Anti-Money Laundering regulations. • Count accurately at speed.
- Attend to phone calls and customer queries in a professional manner.
- Promote additional products or services offered by the company.
- Stay updated with the trends, regulations and updates related to currency exchange and financial services.
Skills and experience required:
- Demonstrable sales experience.
- An achiever mindset, demonstrate ability to work towards objectives.
- Attention to details.
- Accuracy in processing transactions.
- Excellent customer service skills.
- Excellent communication skills.
- Ability to demonstrate good teamwork.
- Problem solving skills.
- Good numeracy skills.
You will enjoy the following benefits;
- Competitive Salary.
- Additional bonus package.
- Career progression and Internal promotions.
- Employee Assistance Program.
- Company pension.
