Customer Service Representative

Main duties will include;

• Assist customers with currency exchange transactions including buying and selling of foreign currencies.
• Build rapport with customers.
• Upselling and cross selling currency and company products.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner.
• Collaborate with other team members to ensure smooth operations, reach targets and deliver a positive customer experience.
• Balance tills accurately and efficiently ensuring compliance with company procedures and anti-money laundering regulations.
• Adhere to company procedures and Anti-Money Laundering regulations. • Count accurately at speed.
• Attend to phone calls and customer queries in a professional manner.
• Promote additional products or services offered by the company.
• Stay updated with the trends, regulations and updates related to currency exchange and financial services.

Skills and experience required:

• Demonstrable sales experience.
• An achiever mindset, demonstrate ability to work towards objectives.
• Attention to details.
• Accuracy in processing transactions.
• Excellent customer service skills.
• Excellent communication skills.
• Ability to demonstrate good teamwork.
• Problem solving skills.
• Good numeracy skills.

You will enjoy the following benefits;

• Competitive Salary.
• Additional bonus package.
• Career progression and Internal promotions.
• Employee Assistance Program.
• Company pension.