Regional Facilities Manager

We are seeking a dynamic and experienced professional to deliver first-class, proactive, and innovative services that achieve customer delight. The successful candidate will take full responsibility for Profit and Loss (P&L) within their portfolio, provide leadership and direction to line-managed teams, and develop effective communication strategies. Key responsibilities include establishing and maintaining effective customer relationships, ensuring the profitable, efficient, and safe operation of all allocated contracts, and delivering quality services in accordance with legislative requirements and company procedures. Additionally, the role involves leading and managing teams to maintain service levels, ensuring adequate cover for all sites, and supporting sales efforts to achieve growth targets for new work.

Main Duties & Responsibilities of the Role

• Manage the delivery of all services in your specific area to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the Division.
• Have full P&L accountability for your area of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin are achieved.
• Develop plans for the profitable growth of your area, defining key goals and timelines for the development of the area.
• Communicate clearly and positively with staff at all levels in your area to create a focus on business goals and build an environment where all staff are valued for their contribution.
• Build a network of close partnerships with customers in the Area, developing strong account management and encouraging multi-level relationships between all services, teams, and customer teams.
• Liaise with other Managers to ensure high levels of staff motivation and productivity, increasing staff retention.
• Support the sales function where required in preparing commercial tenders and in delivering sales presentations relevant to developing the business in the area.
• Take ownership of retaining sold properties within the area.
• To participate fully in any relevant external bodies and all opportunities for networking that raise the profile of OCS.Some activities being outside normal office hours.
• Liaise with OCS internal and external statutory bodies to ensure compliance with OCS and industry regulations with particular emphasis on ISO quality systems and health & safety.
• Recruit, develop and if necessary, manage the performance of all onsite operational management to deliver OCS and customer requirements within the area.
• Motivate managers and staff throughout the Area to deliver high quality service to customers.
• Carry out any other reasonable instructions of OCS.
• Manage subcontractors and monitor performance against SLA’s and KPI’s.
• To ensure all overdue invoices and bad debt are dealt with and cleared within 90 days.

Requirements

• Educated to Under-Graduate level.
• Hold appropriate Health and Safety qualification e.g.IOSH or NEBOSH Certification.
• Achieved a minimum of BIFM Award, but ideally Certificate of qualification.
• Knowledge of all soft services and experience in delivery.

About You:

• Must be self-motivated and results orientated with effective inter–personal skills and the ability to communicate at all levels.
• Highly organised with the ability to prioritise workload and delegate effectively to direct reports.
• Ability to mentor and develop subordinates, counselling and coaching as necessary.
• High degree of interest in their own personal development and future career progression.

Benefits

• Holiday Allowance.
• Company Pension.
• Earn up to £500 for Employee Referrals.
• Wide range of retail discounts, and corporate perks.
• Join our Cycle to Work scheme.
• Fully funded qualifications via our Apprenticeship levy.

About Us

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.