IT Support Engineer

About Vaarst:

Vaarst focuses on making the world a cleaner, greener and safer place by deploying technology for good. We’re using techniques in artificial intelligence, autonomy, computer vision and marine robotics to create a difference in the world with underwater technology for our clients in offshore wind and the subsea industry.

Founded in 2021 by our sister company Rovco, we’ve announced funding of more than £20 million, been voted one of the most innovative and sustainable companies working towards net zero and won awards for Best Use of AI and Best Technology Innovation.

Discover your place in a hybrid team of 100+ people that celebrates diversity knowing that every perspective is a valuable part of our success and that empowers you to achieve a fulfilling work-life balance.  

IT Support Engineer

As an IT Support Engineer at Rovco, you will play a crucial role in delivering exceptional technical support to our internal stakeholders. Reporting to our IT Manager in Bristol you will be joining an IT Support team of 4; You will be the first point of contact for IT-related issues and will provide prompt and effective solutions to ensure minimal downtime and maximum productivity for users in a hybrid environment. We’ll welcome your ideas & input and support your development.

Other companies might call this: Support Engineer, 2nd Level Support, or Support Technician

Objectives & Responsibilities:

Vaarst is an exciting and dynamic environment meaning these are likely to change as we grow, upon joining your objectives and responsibilities will include:

You should apply if you have.

(we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role):

• Proven experience as a 1st/2nd Line Support Technician or in a similar role.
• Strong knowledge of Windows device management including Active Directory
• Familiarity with Microsoft Office Suite and other common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
• Excellent problem-solving and communication skills.
• Customer-oriented with a patient and positive attitude.
• Willingness to travel and visit vessels as required for mobilization (Average of once every 6 weeks, national and international travel required).
• Ability to work independently to resolve issues.
• Good understanding of escalation procedures.

Grow together with Vaarst where you will learn and use the following:

• Knowledge of Ubuntu operating system management.
• Experience working in a small team environment with fast-paced requirements.
• Knowledge of supporting Virtualisation and VDI technologies.
• Specific knowledge of the following software tools: Microsoft Intune, NinjaOne RMM, ConnectWise, Freshservice.
• Experience supporting Hybrid users in a work-from-home environment.
• Knowledge of scripting environments (PowerShell and Bash).

Benefits

At Vaarst, we’re committed to creating a diverse and inclusive workplace where everyone can thrive. Our hybrid-remote approach and state-of-the-art Bristol Office Hub provide a welcoming space designed to nurture your creativity, productivity and well-being.

In addition you’ll get an extensive range of benefits so you can focus on doing your very best work:

• Flexible, hybrid working so you can work when is best for you
• 25 days annual leave + public holidays, increasing 2 days per year up 35 days
• Private medical insurance, including Dental & optical
• Career and learning development through paid courses, conferences and events
• Curiosity fund – up to £500 to spend on learning which is not role related
• Up to 10% company bonus
• Pension up to 6% company contribution
• Volunteering day, to give back to your local community
• Enhanced maternity and adoption leave
• Cycle to work scheme
• Recognition & rewards for doing great work and living our values and behaviours
• Flexible working options including, reduced hours, part time, job share, phased return to work, term time working, compressed hours
• We’re a sociable, tight-knit team with monthly socials
• Hybrid working, Most teams work in our offices 2+ days a week to collaborate and be hands on with our technology. When you do visit our Bristol office is 10 minute walk from the train station, with its own balcony and Fresh fruit & snacks and drinks in the office