ENT Admin Assistant

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Job overview

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Ear Nose and Throat (ENT) Outpatients Department in an acute city centre hospital.

This is a varied role which will allow the successful candidate to gain administrative experience in all areas of a busy outpatient department.

Working in a fast-paced environment as part of a large friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.

The successful applicant will be enthusiastic, confident and self-motivated, with excellent customer service and organisational skills. 

This is a part-time position 22.5 hours per week, Monday - Friday, based at St Michaels Hospital.

Main duties of the job

This role will work across the ENT Department to support all areas with administrative tasks, and as such will give a fantastic insight into careers within the NHS. 

Communication:

• To support the triaging of referrals by liaising with key clinical staff.
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders.
• Act as a point of contact for queries from clinical and non-clinical staff.
• Liaise with clinical and non-clinical teams across the Trust via telephone and email.
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.

Organising and Planning:

• To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots.
• Checking and sorting investigation reports and passing information on to clinical team as required.
• Ensure speciality specific documentation is completed and filed appropriately.
• Attend appropriate meetings as required by the role’s line manager.