Operation Controller

Salary: £29,812 per annum 

Hours: 40 per week, Monday – Friday, 07:00-1530

Location: Avonmouth, Bristol

Operation Controller 

Purpose of the role:

The Operations Controller will oversee the tracking and communication with the collection crews. The Operations Controller will be responsible for monitoring performance throughout the day to ensure the smooth running and completion of all daily operational work. A key element of the role will be clear communication between the Operational Controller and the Operational Managers of any daily issues, with the aim to resolve them as a team.

Key Responsibilities:

• To monitor and support the service proactively using Alloy
• To support managers in ensuring adequate vehicle provision, resolving truck breakdowns and allocation of spares
• To monitor the service, provide real-time insights to the management team, highlighting areas of concern, and take relevant actions to ensure daily performance completion targets are achieved
• To deal with day-to-day service enquires and activities as required providing support to the remote operational supervisory team
• To receive, log and file Driver’s Hours paperwork /Dgi cards on Vision and monitor tachograph performance in the management system. Highlighting compliance concerns to managers
• To work with and engage positively with the immediate team, BWC colleagues, the City Council as well as other partners and community groups
• To engage with other BWC teams for planning and install of new /improved sites
• Liaise with other BCC and BWC teams on planning and installation of new builds etc.

Essential Requirements for the Role:

• Excellent verbal communication and interpersonal skills. Confident when relaying instructions and when dealing with difficult conversations
• Strong Health & Safety focus and compliance
• Good written skills with the ability to compose letters and reports
• Excellent organisational skills with the ability to work under pressure and meet deadlines
• Ability to operate and navigate health and safety, waste management and fleet software systems
• Ability to work in a large team environment
• Able to use word processing systems and spreadsheets

Our Benefits:

• Depending on your role we provide an employer contribution of up to 5% into the company pension scheme.
• Generous annual leave package with 25 days annual leave days plus 8 bank holidays.
• Support for Mental Health, we have an BUPA Employee Assistance Programme that provides support in a variety of different areas such as Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
• Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All free for our colleagues.
• Because we value our colleagues so much, we want to recruit more employees just like them. Which is why we have our employee referral scheme.
• Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
• Employee recognition awards and long service awards. To celebrate our colleagues wherever they are on their journey with us. We recognise and celebrate talent.
• Flexible working, we recognise that everyone is different and strive to create an environment that supports all colleagues. We have introduced a hybrid working model where possible and actively encourage part-time working, job sharing and flexibility on hours. If this interests, you please do get in touch, and we can start a conversation.