Marketing Executive

Agile Working Options: Job Share; Hybrid Working

Working pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol Harbourside office.

About this opportunity

As part of the Chief Customer Office, the Transport team leads the interface into the business and plays the co-ordinating role in setting and delivering against priorities based on customer and business insight.

The Transport team, within the Consumer Lending Engagement Squad, is looking for someone with a passion for getting things right for our customers, who understands what great communications look like and has a collaborative and can-do focus to ensure we deliver outstanding comms day in, day out. Our communications play a meaningful role in our customers’ everyday lives, helping them to make the right financial decisions as well as ensuring the Group meets its regulatory obligations.

Working across our brands within the LBG portfolio, you'll support the development and delivery of 121 marketing activity for our Online Car Finance products. You'll work with a number of teams (e.g. Customer Interactions, business units, Consumer Finance Platform, our internal creative agency: Beehive and our email platform provider) in order to deliver best in class conversion marketing.

More about our team:

• A centre of excellence for 121 marketing activity in paid, earned and owned channels.
• Insight-focused to deliver timely, relevant and engaging points of interaction across a multi-channel journey and maintain focus on improving efficiency.
• We shape our propositions by customer segment and strive to create personalised customer engagements from insight, resulting in excellent interactions that enhance both the brand and customer experience.
• We use data to move us to a personalised 1-2-1 customer communication strategy, continuously learning and optimising as we go.
• We collaborate across the Group to ensure that our campaigns meet the needs of our customers, whilst also delivering for the business.
• We take pride in all we do, and enjoy working together to improve customer experience.

You'll be involved with the following activities:

• Assisting on the delivery of marketing communications across channels such as Email, Social, Digital, Branch and SMS.
• Working collaboratively with the LBG creative agency partners and internal colleagues
• Supporting the delivery of marketing communications that follow the financial promotions framework for Lloyds Banking Group
• Supporting and developing the delivery of presentations in order to make recommendations and optimisations to activity as required

What you'll need

• Keen to learn about Retail and Consumer marketing communications and delivering them across channels – predominately Email and Internet Banking placements
• Communication and storytelling skills, able to express your point of view, ideas, and solutions clearly and convincingly to partners.
• Thinks customer and has the ability to try and support customers’ needs
• An eye for detail and likes to work in a creative environment
• Collaborative and a great teammate
• Organised and a self-starter
• A continuous improvement mind-set

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. 

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. 

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. 

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies 

If this sounds like the ideal role for you please apply today!