Administrator

Are you an enthusiastic Administrator ready for a new challenge?

Would you like to work in a positive environment with a team that cares about what they do?

Our Administration Team are seeking a new Administrator to work within our South Bristol Locality. This role is key in supporting the Integrated Neighbourhood Teams (INTs) that deliver out of hospital care to people in their own homes or community clinics.

As a member of our administrative team you will play an essential role in supporting clinical colleagues who work in these teams. You will work alongside clinical teams who include Nurses, Physiotherapists, Occupational Therapists, ACP's and support staff. You will regularly communicate across the whole team as well as with service users and colleagues across the wider organisation.

This role is essential to the smooth running of our services ensuring that our service users receive the best care possible.

The service operates 7 days a week, 8am-8pm. Working patterns can be discussed at interview. Colleagues work 1 weekend per month on average.

Main duties of the job

• Provide a professional service to a range of customers including patients/clients, carers, families, health professionals and other organisations.
• Respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations.
• Give non-clinical advice appropriately.
• Escalate issues to line manager.
• Liaise with colleagues, patients and external contacts regarding complex messages and patient queries (including sensitive information) to help the team run effectively.
• Adapt communication according to a diverse range of situations.
• Create templates and bespoke letters with guidance.
• Maintain awareness of priorities.
• Train colleagues and provide day to day supervision.
• Problem solve to manage expectations of patients.
• Develop rotas and resolve conflicting diary appointments.
• Organise meetings, set agendas, take minutes and follow up actions.
• Undertake project administration.
• Follow standard operating procedures, contributing ideas for process improvements.
• Support managers with recruitment related admin.
• Responsible for small expenditure and ordering of stationery and clinical supplies.
• Maintain records relating to medical devices and equipment.
• Create and maintain accurate records in line with confidentiality guidelines.
• Collate and input data using various systems, producing reports.
• You may be asked to travel between our bases when required.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities forallour colleagues and apprentices.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Qualifications

Essential

• NVQ 3 in administration, or equivalent demonstrable experience.
• Numeracy and literacy level 2 qualification or equivalent demonstrable skills.

Skills, Knowledge & Experience

Essential

• Administration work relevant to position applied for. Please provide examples.
• Experience of delivering excellent customer service over the telephone and in person. Please provide examples.
• Range of IT skills including electronic communication, text processing, spreadsheets and data bases.
• Experience of working well in a team environment and able to act on own initiative including the ability to prioritise time and tasks.
• Able to deputise for more senior colleagues when required and support with the training of new colleagues.

Desirable

• Previous experience in a health/social care or service-oriented organisation.

Application Reason

Essential

• Please tell us why you have chosen to apply for this role with Sirona care & health?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.