Team: People Hub
Salary banding: £30,000 - £32,500
Experience: Learner/Mid-level
Working pattern: Full-Time / Fixed Term Contract until 31st December 2024
Reporting to: Ash Tee - People Services Manager
This role in 3 words: Frontline HR Support
Top 3 qualities for this role: Customer focussed, strong background in continuous improvement, communication & relationship building
Where you’ll work:
At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.
All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.
Everyone belongs at OVO
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
This role in a nutshell:
As a People Services Advisor, you're the ‘front of house’ of the People Team, responsible for delivering a flawless, accessible and agile service to our employees and People Leaders. To ensure an interactive people experience, a digital first approach will be deployed with the use of core systems such as Workday and Jira.
You'll provide timely and accurate ‘first-line’ advice and guidance to employees and People Leaders for all People related queries. You will play a key part in ensuring that our award winning Onboarding experience is flawlessly delivered so that all new starters at OVO are set up for success.
Key responsibilities include:
- Maintaining relevant content and policy documents to ensure accuracy and compliance at all times
- Working across various systems such as JIRA, Enboarder, DocuSign, OneTrust Privacy Management portal and Veremark
- Being the owner and execute end-to-end transactional employee lifecycle processes
- Using People modules of Workday every day and handling queries within the Ask the People Team JIRA Service desk
- Being the change agent to coach and upskill our colleagues and People Leaders on self service, using a full suite of digital enablers
- Actively seeking opportunities to drive process and/or content improvements
Ideally you will have:
- High proficiency in People processes, policies and standard operating procedures
- Strong written and verbal communication skills and the ability to build working relationships across the OVO Community at different levels.
- Results focused approach with the ability to handle opposing priorities and multiple stakeholders
- Excellent problem solving skills
- Excellent attention to detail and an ability to work towards tight deadlines in a fast paced environment
You’ll be a successful People Services Advisor at OVO if you…
- Have previous experience as a People Services delivery specialist and are comfortable using People/HR Workday modules (or a similar HRIS) and JIRA ticketing system (or similar).
- Have a proven background of delivering high quality, customer orientated, People services to meet required SLAs and critical metrics.
- Demonstrated experience in leading on Continuous Improvement work within a team.
- You're a phenomenal teammate who is proactive in achieving results and seeking improvements.
Let’s talk about what’s in it for you
- We’ll pay you between £30,000 and £32,500, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!
- .We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.
- Here’s a taster of what’s on offer:
- For starters, you’ll get 34 days of holiday (including bank holidays).
