Customer Service Advisor

Contract:
Temp to Perm, Temporary
Category:
Full Time
Job Sector:
Call Centre
Region:
Unspecified
Location:
Swindon / Wiltshire
Salary description:
£9/ hour
Posted:
23/11/2020
Start Date:
ASAP
Recruiter:
Confidential
Job Ref:
992254715

Responsive Personnel are seeking 5 Customer Service Advisors to join our client as they peak for lockdown! The company itself is rapidly growing, and opportunities to develop internally are rapidly popping up.
Key responsibilities will include:
* Greeting every customer ensuring they have a positive and enjoyable experience.
* Providing an excellent service to customers via telephone, web chat & email
* Engage and build rapport quickly to enable understanding of what the customer needs/wants.
* Drive sales by providing good customer service and product knowledge
* Maintain a high level of accuracy and attention to detail is essential
* Respond to cancellation requests and identify opportunities to achieve retention
* Finding, and agreeing appropriate solutions for customer complaints whilst ensuring that all policies & procedures are adhered to when doing so
* Taking ownership of customer issues that have been reported/allocated to you, resolving appropriately and following up to maintain customer confidence in the brand
* Advising customers on care and maintenance of their products.
Role Requirements:
* Knowledge of a retail contact centre environment
* Understanding and a passion for the outdoors
* A people person who can adapt their style dependent on who they are talking to
* Have demonstrable experience in handling complex and emotional complaints
* Have a professional understanding of what makes first-class customer service vital, as well as flexibility
* The ability to multi-task and have good problem-solving skills.
Working hours:
There are 2 shift patterns available, and you will work 1 in 4 weekends with days off in the week.
Monday to Friday 8am-5pm
or
Monday to Friday 9am-6pm
&
Saturday 9am-5pm
Sunday 09:30am-5pm
Working in a vibrant office, you will be on a team of passionate and fun individuals who enjoy what they do

Company Description

Closing Date:
21/12/2020

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