Service and Repairs Engineer

Full Time
Job Sector:
Engineering / Technical
Swindon / Wiltshire
Salary description:
Start Date:
Prism Medical
Job Ref:

Service and Repairs Engineer
About Us
Prism Medical UK are providers of specialist moving, handling and bathing equipment for elderly, disabled and mobility disadvantaged clients in a range of care environments, from community care to schools, hospitals and care homes.
With over 30 years of experience in designing, developing, manufacturing, providing and installing bespoke mobility and care solutions, we have an established track record of working closely with carers and their clients across the UK.
Our Company Vision
To transform the quality of life of people with health and mobility conditions by providing superior product solutions, with exceptional levels of service, becoming the first choice supplier for home and long term care clients.
Job Description of the Service and Repairs Engineer
Responsible for the service maintenance and repair needs of a wide and varied range of medical devices. Delivering excellent service to customers applying a customer centric and empathetic approach to the end user. A Can Do attitude to problem solving with a tenacious attitude to achieving a first time fix in all repair circumstances and the completion of the assigned daily workload.
Essential duties of the Service and Repairs Engineer will include, but not limited to the following:
• Continually support and develop a culture of health & safety first
• Responsible for meeting the daily service maintenance and repair needs of customer and client equipment adhering to medical device alerts where applicable
• Weight testing equipment to Loler guidelines
• Completion of service and repair documentation via smart phone PDA device
• Managing van stock levels and consumables ensuring that at all times the required stock levels are maintained in line with achieving a first time fix and the assigned daily workload
• Identifying required specialist parts via equipment user manuals and communicating these requests to central point via PDA device, ensuring the provision of the correct parts number/serial number
• Maintaining tools and test equipment ensuring they are properly calibrated and reviewed in line with H&S compliance
• Maintenance of van and periodical maintenance checks
• Adhere to Risk/Method Statements and contract Operating Procedures at all times
• Effectively communicate/escalate issues to the back office scheduling team
• Participate in the company 24/7/365 call out rota and act as support in times of business need
• Establish and maintain proper business relationships with customers and peers
• Identifying and participate in sales opportunities such as new contracts, contract renewals and equipment/service package sales
• Contribute constructive feedback at infield toolbox talks as delivered by the area Senior Engineer
• Ongoing commitment to your upskilling and development
Personal Characteristics required for the Service and Repairs Engineer
• Excellent analytical, communication and influencing skills
• Ability to communicate effectively with all levels of employees including executives, technical and our production workforce
• Hands on, "can do" approach with willingness to work in production to understand the true issues and identify root causes of problems
• Impeccable attention to detail and forward-thinking
• Able to thrive in a dynamic and fast-paced environment
• Integrity, initiative and focus
• Proactive, with good problem-solving skills, able to make decisions independently
• Exceptional customer service - both internally & externally
• Team player but able to work independently
• Flexible approach to work and working hours
• Excellent written and verbal skills
• Anticipate what information is required by their colleagues and to disseminate it actively and efficiently
• Enjoys working within multidisciplinary teams in the development of leading edge designs and technologies
• Ability to plan, organise and prioritise own work with minimal supervision
• Willing to listen and take advice from others
• Shows initiative and has ability to think for self
. Must have the flexibility to participate in an out of hours rota
Education & Experience
• Highly experienced with power tools and hand tools
• Previous service repair engineer of 3+ years
• High level of M&H medical device technical ability with a proven history of repair resolution
• Experience of working in patient care environments
. Must be a driver with clean licence and have the ability to cover the following areas/postcodes... SN, BS, SP, RG, OX, GL, Swindon, Bristol, M4 Corridor, Oxford
Further Information
This role comes with a competitive salary of up to £30,000 dependant upon experience, 25 days holiday, free parking, death in service scheme, medicash plan and pension

Company Description

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