Helpdesk Supervisor (HDSU581)

Full Time
Job Sector:
Security / Defence
Swindon / Wiltshire
Salary description:
Start Date:
Job Ref:

Helpdesk Supervisor (HDSU581)

Location: Tidworth

Salary: Competitive

Aspire Defence Services Limited is working alongside the Ministry of Defence, the Defence Infrastructure Organisation (DIO) and our partners to deliver a modern, fully serviced, flexible living and working environment across the four garrisons in Aldershot and Salisbury Plain for over 18,700 soldiers. If you would like to be part of this exciting, thriving organisation, please see our website at (url removed) for current vacancies

Purpose: This role has specific responsibility for supervising the Helpdesk team and requires an element of shift working and to be available to receive calls out of hours on an ad hoc basis. The post holder will, in conjunction with the Helpdesk Manager, ensure the team deliver the Helpdesk Service within ADSL according to Joint Service Publications and the Statement of Requirement whilst ensuring the best use of resource available.

Key Responsibilities:
* To be accountable for ensuring staff answer incoming calls to the Helpdesk in accordance with ADSL HD Procedures and that staff action all emails and faxes within one hour of receipt by logging onto IFS and advising the customer of the helpdesk request number.
* To be accountable for managing staffing rotas to ensure all shifts are adequately covered, so that contractual obligations as set out in the SOR are met.
* Monitor the performance of the team, quality and quantity, to ensure that standards are maintained and that the individual training needs / potential are identified.
* To produce accurate daily/weekly monthly reports as required.

Experience & Skills required:
* English Language and Maths GCSE grade C or above
* Proven supervisory experience in a helpdesk environment
* Experience in all Microsoft packages
* Proven ability to work to targets and deadlines, unsupervised and under pressure

Please Note:
* Hours of work are,37.5 hrs per week, worked on a rota basis.
Closing Date: 31 May 2020

If you are interested in this role, please apply via the link by the closing date. Further information can be provided by our client if you are short listed for the role.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website

Company Description

Closing Date:

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