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Engineers Co-ordinator - Bristol

Full Time
Job Sector:
Call Centre
Salary description:
£19k per year
Start Date:
Alexander Mae
Job Ref:

Engineers Co-ordinator

On behalf of our client we are seeking an Engineer's Co-ordinator, this is a permanent role based in central Bristol. This is a customer orientated role working on a business to business basis.

Responsibilities will include:

-Good understanding of all Clients Contracts and the SLA's
-Good understanding of all internal Operational Level Agreements and the application of them
-Responsible for end to end work order management within the tasks defined
-Managing Change
-Follow all escalation procedures if performance within SLA cannot be achieved as required
-Ensure optimum resource is available to achieve tasks as required within the field
-Understanding and implementation of all financial processes
-Full compliance with all F-Gas management processes and procedures
-Managing Quality
-Excellent understanding of all internal processes and procedures and adherence of them
-Excellent understanding of all internal call logging / scheduler / tracking tools to meet Service Level Agreements
-Constant use of internal and Clients systems ensuring updates are available at all times
-Processing paper work and tasks in an accurate and timely fashion
-Managing Relationships
-Providing excellent Customer Service to all Clients and internal Customers at all times
-Maintaining and growing relationships with all suppliers and Sub Contractors

Key skills:

-Ability to adapt to change and uncertainty
-Excellent knowledge of the key Microsoft applications (Excel, outlook, word)
-Ability to multi task and priorities
-Proven excellent customer service skills, recognized qualifications are a bonus
-Excellent written and verbal communication
-Excellent attention to detail and forward thinking
-High output of work to an excellent standard
-Team working as well as working under own initiative

Working Hours

The role is based on a 40 hours per week contract, 7 days per week inclusive of Bank Holidays; Shifts will fall between 7am and 11pm (working after 7pm is rare but possible in busy or unusal circumstances), regular shifts could be 7am - 4pm, 8am - 5pm, 9am - 6pm or 10am - 7pm

Salary is £19,000.

Company Description

Alexander Mae are recruitment specialists in Bristol & the South West, whether it's permanent, contract or temporary appointments we can help. We recruit at every level from the first job, returners to work, through to career advancement across diverse industry sectors within the commercial market.

Closing Date:

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