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Accounting Support Team Leader

Full Time, Managerial / Executive
Job Sector:
Accountancy, Call Centre, Financial Services / Insurance, IT / Technology
Salary description:
£18k - 23k per year
Start Date:
Alexander Mae
Job Ref:

Accounting Support Team Leader

The Company:

Our client has developed specialist software to help them with financial reporting, outsourcing & management.

The Job:

On their behalf, we are seeking an Accounting Software Support Consultant Team Leader

You will be the first port of call for their customers who call ther Support help desk, you will be logging issues (email, website and phone), giving advice and the main point of contact between customers and all other departments within the organisation. A real customer services focus is needed, the ability to multi task, be organised, have great admin skills

You will also be providing training to customers on their issues remotely and possibly on site. There are opportunities for progression in this this role.

Responsibilities will include:

- Logging and resolving new support calls reported via telephone and email

- Monitor Application Support helpdesk queue and respond to calls within SLA's

- Training / Coaching / Providing solutions for customers remotely / possibly on site

- Resolving user queries regarding use of our applications

- Log and process requests for change / Enhancements

- Updating and Managing Knowledge base

- Testing of product

- Liaise with customers, departments, and ensure everyone is updated

- Carry out remote consultancy / training

The Person:

For this role, they are seeking someone who is enthusiastic with excellent communication skills and has an accountancy background, preferably you will have an AAT qualification or similar, or you may have spent a number of years in a finance department and understand accounts inside out.

The Benefits:

Generous Bonus Scheme, Private Medical Insurance, Death and Disability Insurance, Contributory and pension Scheme

The Location:

North Somerset, with car parking

The Hours:

Monday - Friday

The Salary:

£18-23,000 + Generous Bonus +

Company Description

Alexander Mae are recruitment specialists in Bristol & the South West, whether it's permanent, contract or temporary appointments we can help. We recruit at every level from the first job, returners to work, through to career advancement across diverse industry sectors within the commercial market.

Closing Date:

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