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Sales Support Coordinator

Full Time
Job Sector:
Administration / Office Work
Salary description:
£19, 750 per year + Superb Benefits
Start Date:
Alexander Mae
Job Ref:

The Company: In 2015 alone, our clients Commercial team will help over 3,000 learners to achieve a qualification. That's a lot of self-funded training courses and a major part of our client's business. Right now, they are growing fast and can offer a lot of potential for passionate people with lots of initiative. Here, you'll discover career-building challenge, and all the support you need to succeed.

The role: Sales Support Co-ordinator / £19,750
This is a superb opportunity to join a leading and rapidly expanding organisation in their field. Working in their head office you will join a successful sales support team to assist with a varied workload.

Key responsibilities include; Booking appointments for prospect learners to meet a regional trainer (RT) and sign up to a work-based training programme. Liaising with Telesales, RT's and Area Managers (AM's) to ensure that all prospective learners are followed up and customer expectations are met.

Day to day you will be; Organising appointments with potential customers who have agreed to meet a Regional Trainer "RT" with the intention of signing up to a work-based learning programme. Data quality check to ensure only good quality PLR's go through to RT's. Liaising with RTs to ensure all appointments set are right first time. Answer queries which a customer may have about courses or qualifications. Question and offer solutions to any prospective learner that has changed their mind. Gather and document information about the customers onto the CRM database and Outlook. Data entry of PLR's. Compiling and running reports. Tracking the follow-up of PLR's. Liaising with Telesales, RT's and AM's to ensure that all PLR's are followed up and customer expectations are met. Keep up to date with products and services. Meet team and individual productivity targets. Support your team leader and team with any other requests.

Qualifications required; GCSE Maths and English grade C or above (or equivalent) essential. Desirable; NVQs/SVQs in Call Handling at Levels 1 and 2. NVQs/SVQs in Contact Centre Operations at Levels 1 and 2.

Experience: Ideally business administration experience gained within a sales environment. Experience of working in a result orientated and pressurised environment. Good geographical knowledge (for route planning). Good working knowledge of MS Office (Word, Excel, Outlook) and basic reporting.

Personal Qualities and Skills; Excellent communication and listening skills, a polite, confident and friendly telephone manner with the ability to build relationships with customers. Ability to hold others accountable for their actions, whilst supporting the needs of different internal clients. Demonstrates resilience by maintaining standards despite pressure. Able to use your own initiative. Able to work co-operatively with others as part of a team. Possess excellent administrative and organisational skills along with a positive can-do attitude with a passion for success.

The hours: Monday to Friday 9am - 5.30pm
The location: Bristol, no parking
The Salary: £19,750
Benefits: 25 days holiday, pension up to 5% matched, perkbox, Eye Care Vouchers, 3 x death in Service, childcare vouchers, cycle to work scheme, subsidised travel, gym membership discounts

Company Description

Alexander Mae are recruitment specialists in Bristol & the South West, whether it's permanent, contract or temporary appointments we can help. We recruit at every level from the first job, returners to work, through to career advancement across diverse industry sectors within the commercial market.

Closing Date:

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