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Graduate Client Services Executive - Bristol

Full Time
Job Sector:
Administration / Office Work
Salary description:
£18, 000 per year
Start Date:
Alexander Mae
Job Ref:

Graduate Client Services Executive

The Company:

Our client is at the cutting edge of development in software solutions for healthcare learning. With clients who are universities, colleges, and regulatory bodies. Through working with their clients' needs, they specialise in high stakes summative exam software as well as course management systems. They have built a company which is providing innovate solutions to their clients and as a result are a successfully growing business operating not only all over the UK but expanding internationally too.

The Job:

This role is a fantastic opportunity working within a small but dynamic and successful business, based in Clifton, Bristol. If you are looking for a role which will be incredibly varied, and you want to learn new skills and be able to use your communication, organisation, client liaison, support and problem solving skills every day - this is for you. Your role will be to support their clients with all levels of customer service, mainly office based but some face to face too. Responsibilities will range from daily communication with clients, delivering training sessions, onsite support of client exams and liaison between the development team and the client to troubleshoot user or system errors. The most important part of you role will be managing the communications between the clients and the developers to ensure that client needs are met on time and to their specifications whilst ensuring the best development of the software. It's essential you love learning - as technology develops, so will your knowledge and understanding of what the client requirements are and the capabilities of the technology.

Responsibilities will include:

- Keeping customers updated on the progress of new features and improvements

- Training customers on new features

- Onsite support for exams

- Social media

The Person:

It's essential that you have a passion for learning and education and first class communication skills with a true desire to provide your clients with an exceptional service, each and every day. In addition to this it's imperative that you have exceptional attention to detail. Another essential requirement is that you are confident and professional and capable of presenting to a lot of senior people. In addition, it's important that you are confident with technology (you don't need to be a developer but an interest and enthusiasm to learn about it ongoing is crucial). If you have an abundance of enthusiasm, superb communication skills and meticulous attention to detail, this could be for you.

The Benefits:

22 days' holiday, pension, superb atmosphere and office environment and opportunities to progress your career.

The Hours:

Monday - Friday 8.30am - 5.30pm

The Location:

Clifton, Bristol

The Salary:


Company Description

Alexander Mae are recruitment specialists in Bristol & the South West, whether it's permanent, contract or temporary appointments we can help. We recruit at every level from the first job, returners to work, through to career advancement across diverse industry sectors within the commercial market.

Closing Date:

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