Clinical Site Coordinator / Receptionist

Full Time
Job Sector:
Administration / Office Work
Bristol North / South Gloucestershire
Salary description:
Start Date:
Job Ref:

Company Information

Independent Assessment Services delivered by Atos is an independent assessment provider assessing Personal Independence Payment (PIP) cases on behalf of the Department for Work and Pensions (DWP). Our job is to help DWP understand how a person's health condition or disability affects their daily lives.

Our team of trained Health Professionals includes registered nurses (both general and mental health specialists), physiotherapists, occupational therapists and paramedics. All our team are experienced practitioners and trained as disability analysts.

We deliver PIP assessments in: Scotland, North East and North West of England as well as London and Southern England.

To find out more go to

Job Description

This is a full time permanent role based in Gloucester, working 37.5 hours per week on a shift basis to cover evening and weekend working in line with our customers' requirements. Dependant on customer demand the working hours at the AC cover 8am - 8pm Monday to Friday and 9am - 5pm on a Saturday and Sunday.

The purpose of this role is to provide support to claimants wanting an update for the Personal Independence Payment (PIP) claim, the Customer Service team are the first line of support available and are the voice of Atos IAS. No matter where a claimant is within the claim process, if there are any problems or queries, it always comes back to Customer Service which makes it such an essential department in the PIP claim process. As a team, the main aim is to resolve to any queries the very first time they are raised.

In this role your responsibilities will include:

* To answer all incoming calls of claimants and to provide updates on their claim.

* Logging and updating new information

* Provide assistance in the tracking and co-ordination of risks and issues.

* Appointment re book

* Dealing with special requests for claimants such as authorising home and taxi requests for claimants to attend consultations at assessment centres.

* Administering general queries - about PIP as a whole and also about individual claims

* First line complaint

* Liaise with Customer Relations when receiving complex complaints calls.

* Carry out some outbound calls for short notice booking.

* Processing and logging of claimant expenses

* Handling return to sender letters and dealing with the daily office post.

* Supporting other departments with calls and administrative tasks as the needs of the business dictate

Job Requirements

Essential / Minimum Criteria

* You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.

* Understanding of claimants needs and appropriately responding in a caring manner when required

* Excellent communication and interpersonal skills

* Excellent planning and organization skills

* Proficient in the use of Microsoft office package

* Demonstrable influencing skills to support the delivery of an excellent customer experience

* Ability to maintain and develop working relationships

* Experience of working effectively in a customer facing environment

* Resilience and ability to deal with setbacks constructively and work to resolution of issues

* Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct,

* Work cohesively as part of a medical and non medical team of individuals

* Willingness to travel as required by the business to cover at alternate ACs for absence

Desirable Criteria

* Experience of a similar role within healthcare field is desirable

Additional Information

Additional Information

Compensation and Benefits

A great incentive to join the Atos team is the market competitive range of benefits that the Company provides. These include a competitive salary, as well as a number of core benefits, such as; 25 days annual leave plus bank holidays; private medical insurance, which all new starters will be automatically opted into; an attractive stakeholder pension scheme, with employer contributions of up to 10% basic salary; Life Assurance; Income Protection; Personal Accident Insurance; and Season Ticket Loan. In addition to this Atos operates a flexible benefits scheme that allows you to purchase discounted products and services. Additionally, comprehensive training and development is delivered in a variety of ways, leading to accreditation if required

Your Application

If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.

Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.

We are committed to making reasonable adjustments to the applications process for people with disabilities. If there is anything we can do to help you, please let us know:

Company Description

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