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Customer Service Specialist

Full Time
Job Sector:
Call Centre
Bristol, Bristol City Centre
Salary description:
£18000 to £19000 Per: annum
Start Date:
Job Ref:

Customer Service Specialist

Are you a top class customer service expert seeking an opportunity to work for a very well established, successful and very friendly small customer service centre?

If so, my client has a brilliant opportunity for someone who genuinely enjoys providing high levels of customer service, speaking to customers on the telephone and helping them with their queries.

This is a prime opportunity to work as part of a small and really friendly team environment.
You would be working on a 4 week rotational shift pattern, the likely working hours will be: 7 am -3.30 pm, 8-4.30 pm, 10-6.30 pm, 12.30-9 pm and 1 in 4 weekends including Sat & Sun.

The location is close to central Bristol, with the benefit of free onsite parking.
The salary on offer is a generous £18,000 - £19,000 per annum (depending on experience) plus benefits including 20 days holiday plus bank holidays, company pension scheme, free onsite parking and shopping voucher incentives!

The Key duties of the role will include:
- Answering incoming customer enquiries and incoming sales calls and recording details of the enquiry directly to the company work booking and scheduling system
- Answering incoming customer complaints and recording details of the issue directly to the company work booking and scheduling system as well as liaising directly via the telephone with branch staff (including managers and duty engineers) to ensure call out work is properly addressed
- Recording and reporting performance details in accordance with specific customer requirements, maintaining contact with customers via telephone when circumstances demand information on scheduling needs to be updated
- Interrogating computer records to ascertain stock levels at branch where appropriate

In order to be successful for this role it is ESSENTIAL that you have the following:

- First class customer service experience ideally within a contact centre environment
- Excellent verbal and written communication skills
- Strong levels of accuracy and attention to detail
- Strong computer literacy
- An upbeat and positive approach
- The ability to work well under pressure remaining customer orientated and professional at all times

So if you would like to apply for the role then please send a CV and a covering letter in the first instance to

We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep your CV on file and be in touch when other suitable positions become available.

Company Description

Pertemps have been trading for 30 years here in Bristol and enjoys longevity of staff which continues to contribute to our success in the area. We have long standing working relationships with many clients and candidates and we are always happy to provide testimonials to this effect.

Our core areas of recruitment are: (Temporary and Permanent)

• Call Centre – Inbound and outbound Customer Service Advisors

• Office Support Staff – Administrators, Receptionists, Secretaries, Office Managers, Finance, Accounts, Internal and External Sales Executives and we also provide other specialist recruitment solutions

Closing Date:

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