Helpdesk Administrator

Contract:
Permanent
Category:
Full Time
Job Sector:
Engineering / Technical
Region:
Unspecified
Location:
Swindon / Wiltshire
Salary description:
£18000 - £24000/ annum
Posted:
19/07/2017
Start Date:
ASAP
Recruiter:
Anonymous
Job Ref:
237751158

Helpdesk Administrator

Salary- £18,000 - £24,000 + bonus, 27 days holiday, pension, free onsite gym

Location- Malmesbury

The future development of a larger one at Hullavington will require on-going daily support from the various multi-faceted areas of expertise and functional teams within the Estates Department.

The Estate Team Helpdesk will be a new central point of contact to ensure the large and increasing volume of requests for support are captured and directed to the correct team. The helpdesk administrator will ensure the smooth start-up of the service, initially in a very basic format and will play a lead role in the selection and implementation of a more sophisticated facilities management software based system. This will be a very hands-on customer facing position and he/she will possess infectious enthusiasm, drive, enjoy challenges and bring a tenacious approach to the role.

Skill and Experience
-Experience of working with and managing Facilities Management Information Systems.
-Ability to deal with conflict situations in a calm, considered and pragmatic manner.
-Promote a culture of respect, accountability, performance and continuous improvement within the helpdesk team.
-Possessing a confident and decisive approach to resolving stakeholder issues.
-Strong focus on driving positive results and achievement of agreed KPI's

Company Description

Closing Date:
16/08/2017

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