UX Design Manager

Full Time
Job Sector:
Engineering / Technical
Swindon / Wiltshire
Salary description:
Start Date:
Nationwide Building Society
Job Ref:


We need:
A UX Design Manager in our Swindon HQ, with some expected travel to our new Experience Design Studio in Bristol £49,838 - £66,451 dependent on skills and experience + competitive benefits package including company car or allowance of £4,656 Permanent opportunity working 35 hours per week Please submit your portfolio (a file or a link) along with your CV to complement your application
What started with Charles Cooper's quiet revolution of 1884 - to help ordinary people buy their own homes - has grown into the Nationwide Building Society of today.

We have one of the highest customer satisfaction ratings in the industry, and continue to be voted the UK's most trusted financial services brand.

We're owned by our members, so their needs are at the heart of everything we do. To support them digitally, we have a clear strategy backed by a significant commitment to transform our technology platforms and the products and services we provide.

Right now, we're looking for and brilliantly creative, heavyweight UX professionals to help to lead our Studio team.

Who we're looking for

You will have:
Significant and demonstrable experience of leading multi-disciplinary teams in researching, defining, designing, developing and delivering digital experiences and services - preferably with big name clients in a studio or agency environment. A comprehensive knowledge of UX and User-Centred Design practice and the ability to use the appropriate methods, activities and tools to create useful and delightful experiences and services. The ability to bring ideas to life through sketching, using industry standard software/tools and language - we like to realise ideas at speed and have a culture that supports rapid and iterative create, test and learn. A desire to share your UX design capabilities with those around you and to develop the skills of more junior members of the team - acting as a mentor and career manager for up to 5 people. Strong influencing and collaboration skills having built relationships with senior stakeholders and defined the strategic direction of projects undertaken on their behalf. Empathy and creativity in equal measures - your ability to understand people's needs, behaviours and motivations, and knack for solving for their problems, is your super-power. Excellent written and verbal communication skills and an aptitude for storytelling and presenting your ideas and opinions in a thoughtful and engaging way.
What you'll be doing

In this key role, you'll work collaboratively across Nationwide and the Studio to coach and manage multi-disciplinary teams to create exemplary customer experiences.

You'll be responsible for setting the vision and direction for the projects that you lead (the bigger, more complex ones). For those that you manage, you'll be accountable for guiding and mentoring the teams producing the work to ensure they deliver the overall experience design correctly and successfully.

You'll build and develop strategic relationships with stakeholders from around the business and be instrumental in identifying and scoping the work we do. You'll play an active role in defining how we do what we do (our processes and methods) and you'll be driving adherence to our standards of quality, accessibility and regulatory compliance.

Salary: £49,838 - £66,451. Date posted: 30/05/2017

Company Description

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