Customer Service Adviser

Salary: £23,400 base salary plus annual bonus and excellent benefits including up to 10% pension contribution, 28 days holiday (plus bank holidays) and discounts on Co-op products (Work level 6C).

Monday-Friday, 37.5 hours a week, between 9:00am – 19:15.

Bristol or Sheffield - You’ll complete your training for the first few months at one of our offices, then you’ll have the option to work in a hybrid way.

We’re looking for motivated, customer focused individuals to join Co-op Legal Services.

As a growing business we’re passionate about developing our colleagues, so whether you’re starting a career in law, or just have a passion for great customer service, we can give you the skills, experience, and opportunities to help you develop down your chosen path. You’ll have the opportunity to grow your legal knowledge, and we have numerous career paths into consultancy and management.

In this role, you’ll take in-bound and make outbound calls to potential customers who have enquired about our services. You’ll be the first point of contact for many of our clients, so we’ll look to you to approach each call with empathy and professionalism, providing them with a service we can be proud of. The work you do will make a real difference to building better communities for our members, customers, and colleagues.

What you’ll do:

• take in-bound calls and make outbound calls to potential customers who have enquired about our services.
• accurately document customer queries and details, updating records on our system.
• explain our services to clients in a clear and understandable way.
• offer different solutions to customers based on their individual needs.
• complete a variety of ad-hoc tasks to support the team.
• connect with local community groups to see how we can support them through our free advice information clinics.

This role would suit people who have:

• experience within a customer facing role.
• the ability to work towards performance & productivity targets.
• great communication skills, both written and over the phone.
• good general IT skills, you’re comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook.
• the flexibility to adapt to change in a fast-paced environment.

Why Co-op?

As a Co-op colleague you’ll do work that matters in an organisation where principles are just as important as profits. You’ll also get a package that includes:

• a competitive salary.
• holiday allowance of 28 days rising to 32 in line with service, plus bank holidays.
• an annual incentive scheme.
• discounts on Co-op products and services.
• a pension with up to 10% employer contributions.
• free support for your mental, physical, and financial wellbeing.
• Wagestream – a money management app that gives you access to a percentage of your wage as you earn it.
• no later than 18:15 finish on Fridays.