Manage and direct the Technical Support Team to provide production, performance, assurance, technical, analytical, and data quality support to the Maintenance Engineering team.
Key Accountabilities
- Manage and direct the Technical Support team to achieve business and functional objectives and meet key performance measures.
- Manage development of individuals and the engagement of the team.
- Manage the arrangements for staff safety and competence.
- Monitor asset performance, reliability, productivity and efficiency.
- Provide technical guidance and support.
- Undertake survey and design work.
- Manage the assurance and non compliance process within the delivery unit.
- Undertake technical inspections and investigations.
- Provide local requirements to arrange track monitoring trains and receive outputs.
- Maintain the accuracy of systems, databases and records.
- Review and approve method statements and/or plans for design and/or work activities as required.
- Undertake an agreed programme of staff surveillance, work quality and asset condition checks.
Job Skills, Experience and Qualifications
Essential
- Relevant technical competence
- Knowledge of maintenance delivery processes and techniques
- Knowledge of safety and compliance management processes
- Knowledge of operational railway environment
- Detailed knowledge of relevant standards and procedures
- Design knowledge and experience
- Failure/incident management and rectification techniques
- Knowledge of other functional disciplines
- Good interpersonal, influencing, communication and organisation skills
- HNC/HND or equivalent qualification
Desirable
- Knowledge of coaching techniques
As a Network Rail employee, you will enjoy a wide range of benefits!
- Privileged staff travel - Leisure travel discount of 75% on all leisure travel and includes family members.
- A subsidy of up to 75% on rail and underground season tickets if you travel to work on the train.
- GWR ticket alliance – Heavily discounted all day passes for you and up to 3 friends and family to use across the GWR network (20 passes per year)
- Benefits package including healthcare offers, a cycle to work scheme, discounted healthcare club membership, and a discounted offers and benefits including childcare, healthcare and online shopping site.
- A range of Pension schemes to choose from
- Effectively manage work-life balance with a 35hrs per week contract, hybrid working and enhanced family friendly support.
- 5 days paid volunteering leave.
- 2 weeks paid reserve leave for the Armed Forces community.
In Wales and Western region, you will have the opportunity to join PROUD, our reward and recognition scheme where you can say thanks and recognise colleagues across the region who have demonstrated outstanding values and behaviours.