Conductor

GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world.  We have some of the newest trains in the country and exciting plans to extend our services and open new stations.   With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our diverse team of over 6,500 people to make it a great experience for our customers.  Together, we will revalue rail as a very special way to travel.

About the team 

Conductors are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners.  You will also liaise with the driver of the train and station colleagues.

About the job

As a Conductor, you will deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services.  You will be able to adapt to new people, new places and new situations.  We are proud in GWR to share a common set of values – these help us deliver for our customers and serve our communities across the West.  Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

Your main responsibilities will be: 

• To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
• To be visible to our customers, providing information and help in a friendly and reassuring way.
• To manage the safety and operational activities of the train.
• To check and sell tickets, providing information and assistance as required.
• To ensure a safe, clean, and pleasant environment is maintained.

What do I need?

• An understanding of customers' needs.
• Excellent communication skills.
• The ability to build relationships and work as part of a team.
• Experience of front-line customer service.
• The confidence to manage challenging situations. 

About the location  

The position is based at Bristol Temple Meads station.  This is where you will start and end your shifts. The station has a variety of food and retail outlets. 

Additional information 

The shifts include early starts and late finishes as well as weekends and bank holidays.  You will be working an average of 35 hours a week.  Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.  You must live within 60 minutes travelling time of the depot.

As this is a safety-critical role, you need to be at least 18 to apply.  

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

The basic rate of pay during your training is £25,501 and this rises to a basic rate of £37,251 once you are productive. 

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

The basic rate of pay during your training is £25,501 and this rises to a basic rate of £37,251 once you are productive.