Ward Clerk - Acute Medicine


University Hospitals Bristol and Weston NHS Foundation Trust
Location 

Bristol

Employment Hours 

Part Time

Employment Type 

Permanent

Salary 

£22,383 per annum pro rata

Job Highlights
  • Are you an organised and efficient person with excellent interpersonal skills who will relish the opportunity for personal development in this challenging environment where no two days are the same?
  • The Acute Medicine Department at the Bristol Royal Infirmary are looking to recruit a part-time Ward Clerk to join our multi-disciplinary team on our Acute Medicine Ward A400.
  • The post holder ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards.
Job Requirements/Description

Hours: Part time - 22 hours per week (Wednesday and Thursday - 11 hours per day)

As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Job overview

The Acute Medicine Department at the Bristol Royal Infirmary are looking to recruit a part-time Ward Clerk to join our multi-disciplinary team on our Acute Medicine Ward A400. This will be a fast paced and exciting environment specialising in the care of acutely unwell patients.

Are you an organised and efficient person with excellent interpersonal skills who will relish the opportunity for personal development in this challenging environment where no two days are the same? Are you adaptable and able to manage your own workload? Previous experience of working within a hospital setting or in a clerical/ receptionist role is essential. If you look forward to becoming part of a diverse, dynamic and committed healthcare team, then this is the post for you.

We are looking for a bright and friendly person to join our team. You should be a calm, organised and well-motivated person with a positive, mature and flexible approach to a challenging and varied working environment. Excellent communication skills are essential. 

Main duties of the job

As a ward clerk you will be expected to;

Communication:

To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

Show a caring and professional approach towards patients and visitors when carrying out all duties.

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Maintain patient confidentiality.

Patient Care:

To welcome and assist patients, relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.

Organising and Planning:

Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards.

Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward.

Prepare patient notes for coding within the relevant deadlines set by the coding team.

To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required.

Undertake the role’s duties in the case of a major incident in your department.

Attend appropriate meetings as required by the role’s line manager.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Person specification

Qualifications and Training

Essential criteria

  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.

Aptitudes

Essential criteria

  • Supportive.
  • Respectful.
  • Innovative.
  • Collaborative.

Knowledge and Experience

Essential criteria

  • Previous reception or customer facing experience in a healthcare or public setting.
  • Clerical/administration experience including filing and/or reception.

Desirable criteria

  • Previous NHS experience.

Skills and Abilities

Essential criteria

  • Excellent/professional telephone/ reception manner.
  • Flexible approach to duties.
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
  • Able to communicate clearly and act quickly in emergency.
  • Good IT skills including Microsoft packages
  • Tidy and methodical working practice.

Attention to detail

  • Ability to work effectively in a busy team, adjust to change and motivate others.
  • Ability to work independently and as part of a team.
  • Confidence to handle difficult conversations with patients, relatives and carers.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

  • As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
  • The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
  • UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
  • To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
  • If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
  • The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
  • By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
University Hospitals Bristol and Weston NHS Foundation Trust
Location 

Bristol

Employment Hours 

Part Time

Employment Type 

Permanent

Salary 

£22,383 per annum pro rata

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